Problem to Solve

Onemore does not work at all.

To Reproduce

Steps to reproduce the behavior:

1. Install Onemore addin 5.7.2 and start OneNote
2. Click on any Onemore ribbon item
3. Nothing happens

Expected Behavior

I expected features to work.

Environment (if applicable)

• OneNote Version: 2302 Build 16130.20186 O365 for Business 64bit
• OneMore Version 5.7.2

Additional Context

Onemore installed to “C:\Program Files\River\OneMoreAddIn”

The resulting messages in the application event log are:

Product: OneMoreAddIn – Installation completed successfully.

and

Windows Installer installed the product. Product Name: OneMoreAddIn. Product Version: 5.7.2. Product Language: 1033. Manufacturer: River. Installation success or error status: 0.

Environment %temp% and %tmp% directories point to “F:\temp” and “F:\tmp” respectively No “OneMore.log” file at those locations. Neither at "%localappdata%\temp"

There isn’t a settings file at %Appdata%\OneMore All registry entries are present. Environment %temp% and %tmp% directories point to “F:\temp” and “F:\tmp” respectively There is a setup OneMoreSetup.log at “C:\Windows\SystemTemp” from a previous failed attempt last year. It seems I ran it with elevated permissions. That attempt kept showing the “OneMore failed to connect to OneNote” error.

OneMoreSetup.log

Below is the output from IQ.ps1

Versions...
OK Office version is 16.0
OK OneNote version is 15.0

AppID...
OK Registry::HKEY_CLASSES_ROOT\AppID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}

Root...
OK Registry::HKEY_CLASSES_ROOT\onemore

Shell...
OK Registry::HKEY_CLASSES_ROOT\onemore\shell\open\command
VERBOSE: "C:\Program Files\River\OneMoreAddIn\OneMoreProtocolHandler.exe" %1 %2 %3 %4 %5

AddIn...
OK Registry::HKEY_CLASSES_ROOT\River.OneMoreAddIn
OK Registry::HKEY_CLASSES_ROOT\River.OneMoreAddIn.1

CLSID...
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\InprocServer32
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\InprocServer32\5.7.2.0
VERBOSE: Assembly = River.OneMoreAddIn, Version=5.7.2.0, Culture=neutral, PublicKeyToken=null
VERBOSE: CodeBase = C:\Program Files\River\OneMoreAddIn\River.OneMoreAddIn.dll
VERBOSE: RuntimeVersion = runtimeVersion
VERBOSE: Class = River.OneMoreAddIn.AddIn
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\ProgID
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\Programmable
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\TypeLib
OK Registry::HKEY_CLASSES_ROOT\CLSID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}\VersionIndependentProgID

User...
OK Registry::HKEY_CURRENT_USER\SOFTWARE\Classes\AppID\{88AB88AB-CDFB-4C68-9C3A-F10B75A5BC61}
OK Registry::HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\OneNote\AddIns\River.OneMoreAddIn
OK Registry::HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\River.OneMoreAddIn.dll
VERBOSE: C:\Program Files\River\OneMoreAddIn\River.OneMoreAddIn.dll
OK Registry::HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Office\16.0\Common\Security\Trusted Protocols\All Applications\onemore:

WebView2...
OK Registry::HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}
OK location = C:\Program Files (x86)\Microsoft\EdgeWebView\Application
VERBOSE: version = 110.0.1587.63
VERBOSE: location = C:\Program Files (x86)\Microsoft\EdgeWebView\Application