OneMore: Update to OneMore v5 on OneNote 2209 causes OneMore not to appear in UI

Describe the bug I had OneMore 4.17 x64 installed. I upgraded OneNote to the latest 2209 x64. OneMore was accessible via the ribbon and context menu.

I then upgraded OneMore to v5, using the msi (the auto update appeared to work (OneNote closed automatically), but the OneMore version was unchanged when OneNote was relaunched).

When relaunching OneNote, OneMore was missing from the UI. The addin was still enabled in the COM addins window, but there was no ribbon (either visible, or in the ribbon customisation UI), and the OneMore context menu entries were missing. In effect, the addin was disabled…without having been disabled.

To Reproduce Steps to reproduce the behavior:

  1. Have OneNote 2209 installed with OneMore 4.17
  2. Close OneNote. Install the OneMore 5 update
  3. Open OneNote

Expected behavior The ribbon and context menu UI should still be active

Screenshots If applicable, add screenshots to help explain your problem.

Environment (if applicable):

  • OneNote Version: 2209 15629 64 bit, from the Office insider preview
  • OneMore Version 5

Additional context I uninstalled OneMore v5 and installed v4.19 - the ribbon and context menu were restored, so I have a workaround.

Log entries:


37240:1] Starting dllhost 37240, CPU=1700Mhz, en-US/en-US, v4.17, OneNote 15.0, Office 16.0
37240:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
37240:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
37240:1] ..OneAddInsUpdate(custom[])
37240:1] ..building ribbon
37240:1] ..building ribbon colorizer commands
37240:1] ..building ribbon language proofing commands
37240:1] ..building context menu
37240:1] ..OnStartupComplete(custom[])
37240:1] ..starting command service
37240:1] ..starting reminder service
37240:1] ..defining hotkeys for input locale 1033
37240:1] ..ready
37240:9] Running command UpdateCommand
37240:15] OnBeginShutdown(custom[])
37240:15] ..shutting down UI
37240:15] ..OnDisconnection(RemoveMode:ext_dm_HostShutdown,custom:[])
37240:15] ..disposing 1 streams
37240:15] ..closing log

36432:1] Starting dllhost 36432, CPU=1700Mhz, en-US/en-US, v5.0.0, OneNote 15.0, Office 16.0
36432:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
36432:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
36432:1] ..OneAddInsUpdate(custom[])
36432:1] ..building ribbon
36432:1] ..building ribbon colorizer commands
36432:1] ..building ribbon language proofing commands
36432:1] ..building context menu
36432:1] ..OnStartupComplete(custom[])
36432:1] ..starting command service
36432:1] ..starting reminder service
36432:1] ..defining hotkeys for input locale 1033
36432:1] ..ready
36432:9] Running command UpdateCommand
36432:1] OnBeginShutdown(custom[])
36432:1] ..shutting down UI
36432:1] ..OnDisconnection(RemoveMode:ext_dm_HostShutdown,custom:[])
36432:1] ..closing log

31296:1] Starting dllhost 31296, CPU=1700Mhz, en-US/en-US, v5.0.0, OneNote 15.0, Office 16.0
31296:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
31296:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
31296:1] ..OneAddInsUpdate(custom[])
31296:1] ..building ribbon
31296:1] ..building ribbon colorizer commands
31296:1] ..building ribbon language proofing commands
31296:1] ..building context menu
31296:1] ..OnStartupComplete(custom[])
31296:1] ..starting command service
31296:1] ..starting reminder service
31296:1] ..defining hotkeys for input locale 1033
31296:1] ..ready
31296:9] Running command UpdateCommand
31296:15] OnDisconnection(RemoveMode:ext_dm_UserClosed,custom:[])
31296:15] closing log

11116:1] Starting dllhost 11116, CPU=1700Mhz, en-US/en-US, v5.0.0, OneNote 15.0, Office 16.0
11116:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
11116:1] ..OnConnection(ConnectionMode:ext_cm_AfterStartup,custom[1:Int32])
11116:1] ..OneAddInsUpdate(custom[])
11116:1] ..building ribbon
11116:1] ..building ribbon colorizer commands
11116:1] ..building ribbon language proofing commands
11116:1] ..building context menu
11116:1] ..OnBeginShutdown(custom[])
11116:1] ..shutting down UI
11116:1] ..OnDisconnection(RemoveMode:ext_dm_HostShutdown,custom:[])
11116:1] ..closing log

41800:1] Starting dllhost 41800, CPU=1700Mhz, en-US/en-US, v5.0.0, OneNote 15.0, Office 16.0
41800:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
41800:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
41800:1] ..OneAddInsUpdate(custom[])
41800:1] ..building ribbon
41800:1] ..building ribbon colorizer commands
41800:1] ..building ribbon language proofing commands
41800:1] ..building context menu
41800:1] ..OnStartupComplete(custom[])
41800:1] ..starting command service
41800:1] ..starting reminder service
41800:1] ..defining hotkeys for input locale 1033
41800:1] ..ready
41800:9] Running command UpdateCommand
41800:1] OnBeginShutdown(custom[])
41800:1] ..shutting down UI
41800:1] ..OnDisconnection(RemoveMode:ext_dm_HostShutdown,custom:[])
41800:1] ..closing log

42656:1] Starting dllhost 42656, CPU=1700Mhz, en-US/en-US, v5.0.0, OneNote 15.0, Office 16.0
42656:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
42656:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
42656:1] ..OneAddInsUpdate(custom[])
42656:1] ..building ribbon
42656:1] ..building ribbon colorizer commands
42656:1] ..building ribbon language proofing commands
42656:1] ..building context menu
42656:1] ..OnStartupComplete(custom[])
42656:1] ..starting command service
42656:1] ..starting reminder service
42656:1] ..defining hotkeys for input locale 1033
42656:1] ..ready
42656:9] Running command UpdateCommand
42656:15] OnBeginShutdown(custom[])
42656:15] ..shutting down UI
42656:15] ..OnDisconnection(RemoveMode:ext_dm_HostShutdown,custom:[])
42656:15] ..closing log

4560:1] Starting dllhost 4560, CPU=1700Mhz, en-US/en-US, v4.19, OneNote 15.0, Office 16.0
4560:1] ..C:\Program Files\Microsoft Office\root\Office16\ONENOTE.EXE (16.0.15629.20118)
4560:1] ..OnConnection(ConnectionMode:ext_cm_Startup,custom[1:Int32])
4560:1] ..OneAddInsUpdate(custom[])
4560:1] ..building ribbon
4560:1] ..building ribbon colorizer commands
4560:1] ..building ribbon language proofing commands
4560:1] ..building context menu
4560:1] ..OnStartupComplete(custom[])
4560:1] ..starting command service
4560:1] ..starting reminder service
4560:1] ..defining hotkeys for input locale 1033
4560:1] ..ready
4560:9] Running command UpdateCommand
4560:1] Running command AboutCommand

About this issue

  • Original URL
  • State: closed
  • Created 2 years ago
  • Comments: 18 (12 by maintainers)

Most upvoted comments

Looks like you were using the right one…

Installer architecture (x64), OS architecture (x64), requesting (x64)