BotBuilder-Samples: Unexplained errors while replying to a conversation

Version

botbuilder-integration-aiohttp>=4.9.1

Describe the bug

We have deployed a teams bot with python SDK. Intermittently when the users are trying to converse with the bot we get exceptions in the SDK

concurrent.futures._base.CancelledError if “MemberNotFoundInConversation” in e.args[0]: IndexError: tuple index out of range

although if the same user retries the same message again , right away everything works fine. Due to this we are unable to scale the bot further.

To Reproduce

Steps to reproduce the behavior: Intermittent issue, Start the bot and monitor the conversation logs

Expected behavior

Give clear error message explaining where is the issue
Bot should respond to the user

Screenshots

Error type 1

[2020-09-11 04:23:37 +0000] [12] [DEBUG] [on_turn_error] unhandled error: DEBUG:aiohttp.web: [on_turn_error] unhandled error: Traceback (most recent call last): File “/usr/local/lib/python3.7/site-packages/botbuilder/core/bot_adapter.py”, line 128, in run_pipeline context, callback File “/usr/local/lib/python3.7/site-packages/botbuilder/core/middleware_set.py”, line 69, in receive_activity_with_status return await self.receive_activity_internal(context, callback) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/middleware_set.py”, line 79, in receive_activity_internal return await callback(context) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/activity_handler.py”, line 68, in on_turn await self.on_message_activity(turn_context) File “/teams-connector/bot/teams_bot.py”, line 112, in on_message_activity await turn_context.send_activity(row[‘text’]) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/turn_context.py”, line 170, in send_activity result = await self.send_activities([activity_or_text]) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/turn_context.py”, line 217, in send_activities return await self._emit(self._on_send_activities, output, logic()) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/turn_context.py”, line 295, in _emit return await logic File “/usr/local/lib/python3.7/site-packages/botbuilder/core/turn_context.py”, line 212, in logic responses = await self.adapter.send_activities(self, output) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/bot_framework_adapter.py”, line 728, in send_activities raise error File “/usr/local/lib/python3.7/site-packages/botbuilder/core/bot_framework_adapter.py”, line 714, in send_activities activity.conversation.id, activity.reply_to_id, activity File “/usr/local/lib/python3.7/site-packages/botframework/connector/aio/operations_async/_conversations_operations_async.py”, line 529, in reply_to_activity request, stream=False, **operation_config File “/usr/local/lib/python3.7/site-packages/msrest/async_client.py”, line 115, in async_send pipeline_response = await self.config.pipeline.run(request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 159, in run return await first_node.send(pipeline_request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_requests.py”, line 106, in send return await self.next.send(request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_requests.py”, line 85, in send await self.driver.send(request.http_request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/universal_http/async_requests.py”, line 91, in send return await super(AsyncRequestsHTTPSender, self).send(request, **requests_kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/universal_http/async_requests.py”, line 79, in send await future concurrent.futures._base.CancelledError

Error Type 2

[on_turn_error] unhandled error: tuple index out of range DEBUG:aiohttp.web: [on_turn_error] unhandled error: tuple index out of range Traceback (most recent call last): File “/teams-connector/bot/teams_bot.py”, line 162, in get_member_details turn_context, turn_context.activity.from_property.id File “/usr/local/lib/python3.7/site-packages/botbuilder/core/teams/teams_info.py”, line 175, in get_member connector_client, conversation_id, member_id File “/usr/local/lib/python3.7/site-packages/botbuilder/core/teams/teams_info.py”, line 264, in _get_member conversation_id, member_id File “/usr/local/lib/python3.7/site-packages/botframework/connector/aio/operations_async/_conversations_operations_async.py”, line 731, in get_conversation_member request, stream=False, **operation_config File “/usr/local/lib/python3.7/site-packages/msrest/async_client.py”, line 115, in async_send pipeline_response = await self.config.pipeline.run(request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 159, in run return await first_node.send(pipeline_request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_requests.py”, line 106, in send return await self.next.send(request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_abc.py”, line 79, in send response = await self.next.send(request, **kwargs) # type: ignore File “/usr/local/lib/python3.7/site-packages/msrest/pipeline/async_requests.py”, line 85, in send await self.driver.send(request.http_request, **kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/universal_http/async_requests.py”, line 91, in send return await super(AsyncRequestsHTTPSender, self).send(request, **requests_kwargs) File “/usr/local/lib/python3.7/site-packages/msrest/universal_http/async_requests.py”, line 79, in send await future concurrent.futures._base.CancelledError

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File “/usr/local/lib/python3.7/site-packages/botbuilder/core/bot_adapter.py”, line 128, in run_pipeline context, callback File “/usr/local/lib/python3.7/site-packages/botbuilder/core/middleware_set.py”, line 69, in receive_activity_with_status return await self.receive_activity_internal(context, callback) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/middleware_set.py”, line 79, in receive_activity_internal return await callback(context) File “/usr/local/lib/python3.7/site-packages/botbuilder/core/activity_handler.py”, line 68, in on_turn await self.on_message_activity(turn_context) File “/teams-connector/bot/teams_bot.py”, line 75, in on_message_activity email_id, name, tenant_id = await self.get_member_details(turn_context) File “/teams-connector/bot/teams_bot.py”, line 165, in get_member_details if “MemberNotFoundInConversation” in e.args[0]: IndexError: tuple index out of range

Additional context

we used below starter code, and more or less have the same structure https://github.com/microsoft/BotBuilder-Samples/tree/main/samples/python/57.teams-conversation-bot