realsense-ros: Cannot run D435i or T265 camera. "failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS"

Hi, I followed the instructions to install debian package of the ROS wrapper using sudo apt-get install ros-melodic-realsense2-camera. From what is said on the README, it says that by installing the debian package,

This will install both realsense2_camera and its dependents, including librealsense2 library.

So from my understanding of this, I do not have to install anything else, ie. librealsense2.

However, when I run roslaunch realsense2 rs_camera.launch while D435i is connected, i get this error:

 21/09 00:29:45,089 ERROR [140173394786048] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 21/09 00:29:45,110 WARNING [140173428356864] (rs.cpp:304) null pointer passed for argument "device"
[ WARN] [1600619385.110816284]: Device 1/1 failed with exception: failed to set power state
[ERROR] [1600619385.110863734]: The requested device with  is NOT found. Will Try again.
[ INFO] [1600619391.122466749]:  
 21/09 00:29:51,127 ERROR [140173403178752] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 21/09 00:29:51,149 WARNING [140173428356864] (rs.cpp:304) null pointer passed for argument "device"
[ WARN] [1600619391.149189828]: Device 1/1 failed with exception: failed to set power state
[ERROR] [1600619391.149264654]: The requested device with  is NOT found. Will Try again.

When I run dmesg, i see this:

[ 8160.342817] input: Intel(R) RealSense(TM) Depth Ca as /devices/pci0000:00/0000:00:14.0/usb1/1-12/1-12:1.0/input/input30
[ 8160.344196] uvcvideo: Found UVC 1.50 device Intel(R) RealSense(TM) Depth Camera 435i (8086:0b3a)
[ 8160.346105] uvcvideo 1-12:1.3: Entity type for entity Processing 7 was not initialized!
[ 8160.346109] uvcvideo 1-12:1.3: Entity type for entity Extension 8 was not initialized!
[ 8160.346112] uvcvideo 1-12:1.3: Entity type for entity Camera 6 was not initialized!
[ 8160.426289] hid-sensor-hub 0003:8086:0B3A.0008: No report with id 0xffffffff found
[ 8160.528972] audit: type=1107 audit(1600619701.599:132): pid=864 uid=103 auid=4294967295 ses=4294967295 msg='apparmor="DENIED" operation="dbus_signal"  bus="system" path="/org/freedesktop/NetworkManager" interface="org.freedesktop.NetworkManager" member="CheckPermissions" name=":1.15" mask="receive" pid=8840 label="snap.spotify.spotify" peer_pid=874 peer_label="unconfined"
                exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
[ 8165.584965] hid-sensor-hub 0003:8086:0B3A.0008: No report with id 0xffffffff found
[ 8169.170915] hid-sensor-hub 0003:8086:0B3A.0008: No report with id 0xffffffff found

When I run roslaunch realsense2_camera rs_t265.launch for t265 camera, i also get an error:

 21/09 00:59:07,679 ERROR [139917231736576] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 21/09 00:59:07,679 ERROR [139917231736576] (tm-boot.h:42) Failed to open T265 zero interface
[ WARN] [1600621149.688932423]: No RealSense devices were found!
 21/09 00:59:15,700 ERROR [139917231736576] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 21/09 00:59:15,700 ERROR [139917231736576] (tm-boot.h:42) Failed to open T265 zero interface

I have attached the full console messages for your viewing.

Full console messages: d435i_dmesg.txt d435i_error.txt t265_dmesg.txt t265_roslaunch.txt

About this issue

Original URL
State: closed
Created 4 years ago
Comments: 23

Most upvoted comments

@hamsterasu I reproduced the issue and found one solution. Could you please check if you have 99-realsense-libusb.rules under /etc/udev/rules.d/ ? If not, please copy https://github.com/IntelRealSense/librealsense/blob/master/config/99-realsense-libusb.rules to /etc/udev/rules.d/ before connect the cameras. After that you can connect the camera and execute the ros launch.

+24

RealSenseSupport on Sep 24, 2020

@RealSenseSupport I got the same problem when I was using docker. I also tried to solve it by your suggestion (i.e. including the 99-realsense-libusb.rules in /etc/udev/rules.d/.) but it did not work for me… Are there any solutions ??

I checked realsense-viewer did work and got RGB-D images, although there was error message. Finally, I updated the firmware of realsense to 5.12, I got same error.

 01/10 17:41:38,038 ERROR [139670256056064] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 01/10 17:41:38,039 ERROR [139670256056064] (fw-update-device.cpp:128) access failed for 8086:adb uid: 2-7-10
 01/10 17:41:38,039 WARNING [139670256056064] (rs.cpp:304) null pointer passed for argument "device"

running command

$ roslaunch realsense2_camera rs_camera.launch

error message

[ INFO] [1601571623.360312063]: RealSense ROS v2.2.16
[ INFO] [1601571623.360333411]: Built with LibRealSense v2.37.0
[ INFO] [1601571623.360341901]: Running with LibRealSense v2.37.0
01/10 16:08:00,157 ERROR [140156020442880] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 01/10 16:08:00,178 WARNING [140156054013696] (rs.cpp:304) null pointer passed for argument "device"
[ WARN] [1601568480.178749109]: Device 1/1 failed with exception: failed to set power state
[ERROR] [1601568480.178776222]: The requested device with  is NOT found. Will Try again.

Shunichi09 on Oct 1, 2020

@RealSenseSupport I got the same problem when I was using docker. I also tried to solve it by your suggestion (i.e. including the 99-realsense-libusb.rules in /etc/udev/rules.d/.) but it did not work for me… Are there any solutions ??

I checked realsense-viewer did work and got RGB-D images, although there was error message. Finally, I updated the firmware of realsense to 5.12, I got same error.
 01/10 17:41:38,038 ERROR [139670256056064] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 01/10 17:41:38,039 ERROR [139670256056064] (fw-update-device.cpp:128) access failed for 8086:adb uid: 2-7-10
 01/10 17:41:38,039 WARNING [139670256056064] (rs.cpp:304) null pointer passed for argument "device"
running command
$ roslaunch realsense2_camera rs_camera.launch
error message
[ INFO] [1601571623.360312063]: RealSense ROS v2.2.16
[ INFO] [1601571623.360333411]: Built with LibRealSense v2.37.0
[ INFO] [1601571623.360341901]: Running with LibRealSense v2.37.0
01/10 16:08:00,157 ERROR [140156020442880] (handle-libusb.h:51) failed to open usb interface: 0, error: RS2_USB_STATUS_ACCESS
 01/10 16:08:00,178 WARNING [140156054013696] (rs.cpp:304) null pointer passed for argument "device"
[ WARN] [1601568480.178749109]: Device 1/1 failed with exception: failed to set power state
[ERROR] [1601568480.178776222]: The requested device with  is NOT found. Will Try again.

Did you ever figure this one out?

EricWiener on Jan 26, 2021

I needed to add the 99-* file as well for realsense to work.

Using Ubuntu 18.04 with ROS melodic. Seems this issue has been going on for months … update the apt package?

Mine still fail to work after adding it… I am also using 18.04 with ROS melodic. Can you provide me the steps you take? Thanks!!

yayashuxue on Jun 22, 2021

In my case, when launching the container, using privileged option and -v “/dev:/dev” volume option solved this problem.

docker run --gpus all -d \
    --name container_name \
    -v "/dev:/dev" \
    --privileged \
    --rm \
    image \
    tail -f /dev/null

Shunichi09 on Jan 27, 2021