core: surepetcare - cat flap: "ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY"

The problem

This integration has suddenly become rather flakey; it had been working fine until recently (last 2 days) where it’s been failing.

The error doesn’t give much away unfortunately:

Traceback (most recent call last):
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/script/__init__.py", line 594, in _async_run
    return await self.script.async_run(script_vars, context)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1578, in async_run
    return await asyncio.shield(run.async_run())
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 420, in async_run
    await self._async_step(log_exceptions=False)
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 470, in _async_step
    self._handle_exception(
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 493, in _handle_exception
    raise exception
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 468, in _async_step
    await getattr(self, handler)()
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 951, in _async_if_step
    await self._async_run_script(if_data["if_then"])
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1069, in _async_run_script
    await self._async_run_long_action(
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 666, in _async_run_long_action
    return long_task.result()
           ^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1578, in async_run
    return await asyncio.shield(run.async_run())
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 420, in async_run
    await self._async_step(log_exceptions=False)
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 470, in _async_step
    self._handle_exception(
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 493, in _handle_exception
    raise exception
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 468, in _async_step
    await getattr(self, handler)()
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 720, in _async_device_step
    await device_action.async_call_action_from_config(
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/device_automation/action.py", line 71, in async_call_action_from_config
    await platform.async_call_action_from_config(hass, config, variables, context)
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/lock/device_action.py", line 88, in async_call_action_from_config
    await hass.services.async_call(
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/core.py", line 2035, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/core.py", line 2072, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/entity_component.py", line 235, in handle_service
    return await service.entity_service_call(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/service.py", line 876, in entity_service_call
    response_data = await _handle_entity_call(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/service.py", line 948, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/lock/__init__.py", line 99, in _async_lock
    await entity.async_lock(**remove_entity_service_fields(service_call))
  File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/surepetcare/lock.py", line 88, in async_lock
    await self.coordinator.lock_states_callbacks[self._lock_state](self._id)
  File "/lsiopy/lib/python3.11/site-packages/surepy/client.py", line 347, in lock_out
    return await self._set_lock_state(device_id, LockState.LOCKED_OUT)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/lsiopy/lib/python3.11/site-packages/surepy/client.py", line 373, in _set_lock_state
    raise SurePetcareError("ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!")
surepy.exceptions.SurePetcareError: ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!

What version of Home Assistant Core has the issue?

core-2023.11.3

What was the last working version of Home Assistant Core?

core-2023.11.3

What type of installation are you running?

Home Assistant Container

Integration causing the issue

surepetcare

Link to integration documentation on our website

https://www.home-assistant.io/integrations/surepetcare/

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response