systeminformer: VirusTotal Not Displaying Results

Brief description of your issue

Despite enabling the feature, the corresponding column appears in the interface, but it remains empty, with no results being displayed.

Steps to reproduce (optional)

Enable the VirusTotal scanning feature in System Informer Options
Enable the Online checks (Tools > Online Checks > Enable VirusTotal Scanning)
Observe the interface and locate the VirusTotal column.
Notice that the column is empty, without any scan results being displayed.

Expected behavior (optional)

When the VirusTotal scanning feature is enabled, the VirusTotal column should populate scan results

Actual behavior (optional)

Nothing shown, the column is empty

Environment (optional)

System Informer Version: 3.0.6806 (efc8ced)
Windows 11 22H2 build 22621.1702

I have verified my firewall settings, and there are no restrictions preventing System Informer from accessing the internet.

About this issue

Original URL
State: open
Created a year ago
Reactions: 9
Comments: 19 (2 by maintainers)

Most upvoted comments

Why is every issue about Virus Total Closed? This Is Not Fixed, Its not completed, It’s not allocated.

Re-Open This Ticket

sperglord8008s on Dec 29, 2023

I have the same problem

70V07 on Feb 24, 2024

Hello,

I have the portable version of system informer, in the options: OnlineChecks: ennable virustotal scanning (idem in tools); I also added the virustotal column (but it appears empty); and when I do send to: virustotal for a process, I get: error uploading processname [87] unable to parse the response whereas for “virusscan.jotti.org” and “hybrid-analysis.com” it works.

If anyone could help me. Thank you.

roger-delamare35 on Aug 25, 2023

I also have the same issue even after the latest update 2023-08-03 18_12_09-#2

*I have disabled my firewall completely *Not using any VPN *IP is not blocked (Microsoft’s Process Explorer VirusTotal Look-ups are working normally) 2023-08-03 18_20_23-Window

I can confirm the packets are being sent to virus total but there are never any inbound packets received . I’m guessing that the requests being sent are malformed or have identifiable information from the system informer software that is causing virustotal to actively ignore those requests.

2023-08-03 18_12_37-#2

sperglord8008s on Aug 3, 2023

Hi! Same problem here since a lot of time, never solved, tried everything…

Valentino1970 on Aug 29, 2023

i have the same problem

kml82 on Sep 2, 2023

Same problem here, running the latest version. Apart from that I like System Informer even more than Process Explorer. SI would be perfect for me if this VT bug could be fixed asap.

Buddel1 on Nov 14, 2023

Still the same problem Latest Build at the moment: 3.0.7310

Darskiy on Nov 2, 2023

Did I do something wrong ?

No?

Why did you remove the labels ?

The issue template added the labels by design: https://github.com/winsiderss/systeminformer/blob/c72df40a91aeda6d810fc5ab614f1e71db8076fb/.github/ISSUE_TEMPLATE/bug_report.yml?plain=1#L3

We change/update labels after triaging new issues to reflect the current status of an issue. If you did something wrong then you know about it 😉

dmex on Jul 8, 2023