WebTools.bundle: 500 internal server error when trying to login

When trying to login (latest version) to WebTools, I am getting a 500 internal server error.

<html><title>500: Internal Server Error</title><body>500: Internal Server Error</body></html>

Any ideas how I can debug this/find more detailed logs?

Tried looking in /mnt/user/PluginSettings/Plexmediaserver/config/Plex Media Server/Logs/PMS Plugin Logs as suggested here, but there is no com.plexapp.plugins.WebTools.log or similar.

Edit: Ok, found some logs there now…

2017-01-31 22:06:27,046 (7efd3363b700) :  INFO (webSrv:70) - Verified a correct install path as: /MNT/USER/PLUGINSETTINGS/PLEXMEDIASERVER/CONFIG/PLEX MEDIA SERVER/PLUG-INS
2017-01-31 22:06:27,046 (7efd3363b700) :  INFO (webSrv:121) - Returning login page: /mnt/user/PluginSettings/Plexmediaserver/config/Plex Media Server/Plug-ins/WebTools.bundle/http/login.html
2017-01-31 22:06:27,209 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/identity'
2017-01-31 22:06:27,211 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400'
2017-01-31 22:06:27,213 (7efd3363b700) :  INFO (webSrv:85) - Version requested, returning {'PlexTVOnline': True, 'version': '2.3', 'PasswordSet': False}
2017-01-31 22:06:27,392 (7efd3363b700) :  INFO (webSrv:70) - Verified a correct install path as: /MNT/USER/PLUGINSETTINGS/PLEXMEDIASERVER/CONFIG/PLEX MEDIA SERVER/PLUG-INS
2017-01-31 22:06:27,393 (7efd3363b700) :  INFO (webSrv:121) - Returning login page: /mnt/user/PluginSettings/Plexmediaserver/config/Plex Media Server/Plug-ins/WebTools.bundle/http/login.html
2017-01-31 22:06:48,526 (7efd3363b700) :  INFO (webSrv:130) - No Basic Auth header, so looking for params
2017-01-31 22:06:48,526 (7efd3363b700) :  INFO (webSrv:248) - User is: alias1
2017-01-31 22:06:48,527 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/identity'
2017-01-31 22:06:48,529 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400'
2017-01-31 22:06:48,532 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'http://127.0.0.1:32400/identity'
2017-01-31 22:06:48,533 (7efd3363b700) :  INFO (plextvhelper:30) - Start to auth towards plex.tv
2017-01-31 22:06:48,533 (7efd3363b700) :  DEBUG (networking:166) - Requesting 'https://plex.tv/users/sign_in.json'

About this issue

  • Original URL
  • State: closed
  • Created 7 years ago
  • Comments: 16 (9 by maintainers)

Most upvoted comments

The new one is fine, and will be in the next version as well