tmi.js: Can't send a whisper because of my settings, not sure which though

Actual behaviour: It should send the streamer a whisper saying someone joined a discord voice call, but it returns the error that can be found below. I’m using these options:

groupOptions: {
            connection: {
                random: 'group' // found this online on an old thread
            },
            identity: {
                username: "botname",
                password: "token"
            },
}

Expected behaviour: It should send the streamer a whisper when someone joins the discord voice call.

Error log:

{
    "raw": "@msg-id=whisper_restricted;target-user-id=52660871 :tmi.twitch.tv NOTICE #tmijs :Your settings prevent you from sending this whisper.",
    "tags": {
        "msg-id": "whisper_restricted",
        "target-user-id": "52660871"
    },
    "prefix": "tmi.twitch.tv",
    "command": "NOTICE",
    "params": [
        "#tmijs",
        "Your settings prevent you from sending this whisper."
    ]
}

Server configuration

Operating system: Raspbian GNU/Linux 9
Node version (if applicable): 8.9.0
NPM version (if applicable): 5.5.1
tmi.js version: 1.2.1

About this issue

Original URL
State: closed
Created 5 years ago
Comments: 18 (6 by maintainers)

Most upvoted comments

The only solution is a partial solution. Twitch wants to prevent abuse of the whisper system.

Here’s where it breaks down

You must request for validation in order to properly use the whisper system.
Users can block the bot.
Users can prevent receiving whispers. They must whisper the bot to open a temporary window.
The bot account also needs to have its settings open for receiving whispers.
Whispers in general are not reliable.

AlcaDesign on Oct 19, 2020

@AlcaDesign thanks for clarifying! I saw the validation/verification thing somewhere, perhaps here in the issue, applied for one right away hoping that will fix the whisper thing, will post if that is successful.

akrizs on Oct 20, 2020