analytics-android: PlayStore rejecting app due to non-compliant with Google Play Policies

Playstore continuously rejects my app due to being non-compliant with Google Play Policies. After discussing with the support, they mentioned

My App includes Segment SDK(4.10.4), which collects personal or sensitive data 
(Policy Declaration - Data Safety Section: Personal Info Data Type - Phone number).
You may consider upgrading to a policy-compliant version of this SDK that does not 
include the violating code if available from your SDK provider; moving to another SDK, 
or removing this SDK.

But on my side, we don’t collect any kind of Phone Number.

About this issue

Original URL
State: closed
Created 2 years ago
Reactions: 8
Comments: 20 (10 by maintainers)

Most upvoted comments

@wenxi-zeng it is fixed, thank you. we had some testing tracks that used older versions, I updated them and the issue is fixed now.

aminbahiraee on Feb 8, 2023

@wenxi-zeng I’ve got this message and I dont know if it is related to my new release or not, this is the full message: I already use v4.11.0

Your app My App version code 149 includes SDK com.segment.analytics.android:analytics or an SDK that one of your libraries depends on, which collects personal or sensitive data that includes but may not be limited to Advertising ID, Android ID identifiers. Persistent device identifiers may not be linked to other personal and sensitive user data or resettable device identifiers as described in the User Data policy.

Starting from October 1, 2022 midnight (UTC), new app releases containing the SDK version(s) that do not comply with the User Data policy may be blocked from release. You may consider upgrading to a policy-compliant version of this SDK that does not include the violating code if available from your SDK provider, or removing this SDK from your app.

According to your SDK provider, you may consider upgrading to 4.10.1, and/or contacting your SDK provider to see if a suitable later version might be available. Google is unable to endorse or recommend any third party software.

ACTION REQUIRED: Upload a new compliant version AND deactivate the noncompliant version.

Read through the User Data policy for more details, and how to submit an updated app for review here.

If you’ve reviewed the policy and feel our decision may have been in error, please reach out to our policy support team.

Learn More

aminbahiraee on Jan 26, 2023

@wenxi-zeng sent ✅

omerhabib26 on Jan 26, 2023

thanks @aminbahiraee and @omerhabib26.

@omerhabib26 sorry I didn’t receive any email from you yet. would you mind to forward that again, and cc ~~removed~~ this time?

@aminbahiraee can you provide a little bit details on where/when do you see this error message. is it displayed in the play store console when you submit you app?

I saw this in stackoverflow. it might be a cache issue between versions. we have started our convo with google. in the meanwhile, the only thing I can really suggest is to clear cache and try that again. sorry about all the inconvenience.

wenxi-zeng on Jan 26, 2023

I use version 4.11.0 and I found this issue
Your app includes SDK com.segment.analytics.android:analytics or an SDK that one of your libraries depends on, which collects personal or sensitive data that includes but may not be limited to Advertising ID, Android ID identifiers. could you help me how should I fix it?

aminbahiraee on Jan 25, 2023