overseerr: Error checking user access: This user does not exist on the main Plex account's shared list

Description

I had a Plex server set up with user access. I changed the server and set up a new server. I gave access to this new server to users who already had access to the old server and to new users who only had access to this new server.

Overseerr I set it up with only the new server and when I import users from Plex (or when they try to log in) I only get the users that had access to the old server, the new users do not appear in the list and I get the following error:

Error checking user access: This user does not exist on the main Plex account's shared list

I tried the answers in issue #3068 but it doesn’t work.

Version

1.33.0

Steps to Reproduce

1. I click on Users.
2. I click on “import Plex Users”.
3. Only the users that had access to the old server that no longer exists are listed.
4. The logs show the above error, one for each user.

Screenshots

No response

Logs

[error]: Error checking user access: This user does not exist on the main Plex account's shared list 
[error]: Error checking user access: This user does not exist on the main Plex account's shared list

Platform

desktop

Device

Desktop

Operating System

Docker

Browser

Vivaldi

Additional Context

No response

Code of Conduct

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