rasa: Rasa X not loading conversations

Rasa version: Rasa 1.0.7

Rasa X version (if used & relevant): 0.19.0

Python version: 3.7.3

Operating system (windows, osx, …): Windows 10 Enterprise

Issue:

I have a recently installed rasa 1.0. It has the “cheer-up” demo bot with very little modification except that I used Rasa X to add a couple more stories for training. When I start Rasa X and switch to Conversations, it hangs with a message “loading messages” and “0 conversations”.

I have looked at this issue: https://github.com/RasaHQ/rasa/issues/3663

I don’t have anything in my endpoints, but running Rasa X the first time, it did create rasa.db and tracker.db files.

Also, what is the correct way to terminate rasa run or rasa x? When I do Ctrl+X in the Command Prompt on windows, it hangs and will not close.

Also, are these the most recent versions of Rasa components? I have tried upgrading using pip install rasa-x --extra-index-url https://pypi.rasa.com/simple and a few other ways, but it always says it is up to date.

Error (including full traceback):

Command or request that led to error:

rasa x

Content of configuration file (config.yml) (if relevant):

# Configuration for Rasa NLU.
# https://rasa.com/docs/rasa/nlu/components/
language: en
pipeline: supervised_embeddings

# Configuration for Rasa Core.
# https://rasa.com/docs/rasa/core/policies/
policies:
  - name: MemoizationPolicy
  - name: KerasPolicy
  - name: MappingPolicy

Content of domain file (domain.yml) (if relevant):

intents:
  - greet
  - goodbye
  - affirm
  - deny
  - mood_great
  - mood_unhappy

actions:
- utter_greet
- utter_cheer_up
- utter_did_that_help
- utter_happy
- utter_goodbye

templates:
  utter_greet:
  - text: "Hey! How are you?"

  utter_cheer_up:
  - text: "Here is something to cheer you up:"
    image: "https://i.imgur.com/nGF1K8f.jpg"

  utter_did_that_help:
  - text: "Did that help you?"

  utter_happy:
  - text: "Great carry on!"

  utter_goodbye:
  - text: "Bye"