rasa: ConversationError when retrieving end-to-end story

Rasa version: 2.3.4

Python version: 3.7.9

Operating system (windows, osx, …): Ubuntu

Issue: When trying to retrieve the end-to-end story through the API, I get a ConversationError for several users (but not all). I can get the tracker as JSON without any issue though.

Error (including full traceback):

{
    "version": "2.3.4",
    "status": "failure",
    "message": "An unexpected error occurred. Error: 'start'",
    "reason": "ConversationError",
    "details": {},
    "help": null,
    "code": 500
}

Command or request that led to error:

GET {{protocole}}://{{url}}/conversations/{{sender_id}}/story?token={{token}}

About this issue

Original URL
State: closed
Created 3 years ago
Comments: 18 (14 by maintainers)

Most upvoted comments

fixed in: https://github.com/RasaHQ/rasa/releases/tag/2.4.3

joejuzl on Mar 26, 2021

Great, thanks for the details!

And our cases for external intents are 1) notifications, 2) feedback loop with our decision/workflow management engines.

On Thu, Mar 25, 2021 at 8:47 PM Nicolas Beuchat @.***> wrote:

I’d be happy to @oytuntez https://github.com/oytuntez! Our chatbot is on Facebook Messenger and we extensively use what they call “webviews” (if you’re interested, I had a lighting talk at the Rasa Summit, it’s on YouTube here https://www.youtube.com/watch?v=HzXFXxLqtGk&list=PL75e0qA87dlGu_SnqloQXTf-4GGiUsBwJ&index=19). As part of the interaction is from an “app” within the chatbot, we send information of what the user did within their session through an external intent so that the bot can take it from there and suggest what to do next. We also use external intents to send updates on specific listings that a user had added to their favorites for example.

Feel free to reach out to me if you want more details 😃

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oytuntez on Mar 25, 2021

@nbeuchat it will be released in 2.4.3 which should be this week

joejuzl on Mar 25, 2021

@joejuzl Will work on it this week. Good pointer regarding the API spec 🙌🏻

wochinge on Mar 16, 2021