portainer: Unable to retrieve image details

Recently there has been an error “Unable to retrieve image details” when trying to open the terminal of the container “portainer/portainer-ce:2.19.4”.

Version 2.20.1 fixed the issue for me. Found from blog post https://www.portainer.io/blog/portainer-and-docker-26. When pulling the new image, latest tag is still referencing the LTS 2.19.4 version, so specify STS version :2.20.1 would work.

this should be reopened or a new issue created

Hi! I join to that community with “Error Unable to retrieve image details”. Docker version 26.0.0, build 2ae903e Portainer latest/oldest have same error. Also I can’t attach into container using docker exec -it container-name bash in CLI. I got error “OCI runtime exec failed: exec failed: unable to start container process: exec: “bash”: executable file not found in $PATH: unknown”. docker exec -it container-name sh is working.

The issue persists: portainer/agent:2.19.4 Docker version 26.0.0, build 2ae903e

From Issue #11436 : https://www.portainer.io/blog/portainer-and-docker-26

Same for me. For others who need help here is some context. I was using this in docker-compose.yml :

services:
    portainer:
        image: portainer/portainer-ce
        ports:
            - '9000:9000'
        volumes:
            - /var/run/docker.sock:/var/run/docker.sock
            - portainer_data:/data
        restart: always

volumes:
    portainer_data:

And had to change it for this :

services:
    portainer:
        image: portainer/portainer-ce:2.20.1
        ports:
            - '9000:9000'
        volumes:
            - /var/run/docker.sock:/var/run/docker.sock
            - portainer_data:/data
        restart: always

volumes:
    portainer_data:

Then docker compose up -d.

I also had to Ctrl + Maj + R portainer web page to flush the cache for it to work properly once updated.

I had to completely reboot the server to take effect…

Fixed by following https://www.portainer.io/blog/portainer-and-docker-26.

I have Docker 26.01 on Ubuntu 20.04.6 LTS. Upgraded from Portainer V2.19.4 to V2.20.1 by forcing version number instead of “latest”, like this:

docker pull portainer/portainer-ce:2.20.1 docker service update --image portainer/portainer-ce:2.20.1 --publish-add 9443:9443 --force portainer_portainer

docker pull portainer/agent:2.20.1 docker service update --image portainer/agent:2.20.1 --force portainer_agent

FIX on my portainer + Docker version 26.0.1, build d260a54

docker volume create portainer_data docker run -d -p 8000:8000 -p 9000:9000 --name portainer --restart=always
-v /var/run/docker.sock:/var/run/docker.sock -v portainer_data:/data portainer/portainer-ce:2.20.1

Same here Linux aarch64:

Same here, Ubuntu 22.04 and Docker 26, Portainer 2.20.1, still having this issue

I had same issue, running ubuntu, but could not find quick easy way to downgrade docker to v25. I went the route of upgrading portainer from command line to the latest 2.20.1 and that was super quick and fixed things: https://docs.portainer.io/v/2.20/start/upgrade/docker

+1

I had the same issues. As they doesn’t have support yet, I had downgraded it on debian to

VERSION_STRING=5:25.0.5-1~debian.12~bookworm

sudo apt-get install docker-ce=$VERSION_STRING docker-ce-cli=$VERSION_STRING containerd.io docker-buildx-plugin docker-compose-plugin --allow-downgrades

+1 Debian 12 Docker version 26.0.0, build 2ae903e

+1 Issue: Ubuntu 22.04.4 LTS (GNU/Linux 5.15.0-94-generic x86_64), Docker version 26.0.0, build 2ae903e, Portainer Business Edition 2.19.4 Ubuntu 22.04.4 LTS (GNU/Linux 5.15.0-101-generic x86_64), Docker version 26.0.0, build 2ae903e, Portainer Community Edition 2.19.4 No issue: Ubuntu 22.04.4 LTS (GNU/Linux 5.15.0-100-generic x86_64), Docker version 25.0.4, build 1a576c5, Portainer Business Edition 2.19.4