nylas-mail: Error after authenticating - `We were unable to reach your mail provider. Please try again.`

What operating system are you using?

macOS 10.12

What version of N1 are you using?

Nylas Mail 1.0.8

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Gmail

When I try adding my Gmail account to Nylas, allowing Nylas to use services, and after seeing the “You’re all set!” message, my Nylas window doesn’t do anything. Opening up the developer toolbar yielded this message:

Error
    at new APIError (/src/flux/errors.es6:28:19)
    at _priorityUiCoordinator2.default.settle.then (/src/flux/nylas-api-request.es6:177:30)
    at tryCatcher (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/util.js:16:23)
    at Promise._settlePromiseFromHandler (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:510:31)
    at Promise._settlePromise (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:567:18)
    at Promise._settlePromiseCtx (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/promise.js:604:10)
    at Async._drainQueue (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:138:12)
    at Async._drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:143:10)
    at Immediate.Async.drainQueues (/Applications/Nylas Mail.app/Contents/Resources/app.asar/node_modules/bluebird/js/release/async.js:17:14)
    at runCallback (timers.js:574:20)
    at tryOnImmediate (timers.js:554:5)
    at processImmediate [as _immediateCallback] (timers.js:533:5) Promise

Promise {_bitField: 18087936, _fulfillmentHandler0: APIError: We were unable to reach your mail provider. Please try again.
    at new APIError (/src/fl…, _rejectionHandler0: undefined, _promise0: undefined, _receiver0: undefined}

Then I can’t go any further. This happens every time I try to add my Gmail account.

About this issue

  • Original URL
  • State: closed
  • Created 7 years ago
  • Comments: 56 (18 by maintainers)

Most upvoted comments

@jstejada v1.0.15 fixed the issue for me. Thanks for the hard work from you and the rest of the Nylas team!

Not magic, just lots of badass engineering! 🙌

I’m still having issues. Anything I can try?

I’ve tried removing the app’s permissions from my Google account, no luck. IMAP is enabled as my email works great with Mail.app, PostBox, AirMail, Spark and so on.

I have used Nylas in the past and it use to work fine. Stopped when it became paid. Trying to come back now that it’s free.