zwift: [SOLVED] keeps crashing after 20 minutes

SOLVED:

The “Video Screenshots” feature in the game setting was causing the game to use up more and more memory until the game crashed. Disable this feature

Thanks everyone who helped with this

Hello,

firstly, thanks for all your work on this. I’ve been a Zwift user since beta and it’s a dream come true to finally be able to run on linux.

i’ve run the game 3 times now, and each time, it crashes around the 25 minutes into the ride. any ideas on how to troubleshoot this issue?

here’s a chunk of my journal log just before the crash

Oct 02 19:16:32 [redacted] systemd[1]: Starting fwupd-refresh.service - Refresh fwupd metadata and update motd...
Oct 02 19:10:03 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706ba
Oct 02 19:10:03 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706ba
Oct 02 19:10:02 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:02 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:02 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:01 [redacted] drkonqi-coredump-launcher[747490]: Nothing handled the dump :O
Oct 02 19:10:01 [redacted] drkonqi-coredump-launcher[747490]: QFile::remove: Empty or null file name
Oct 02 19:10:01 [redacted] drkonqi-coredump-launcher[747490]: Unable to find file for pid 747338 expected at "kcrash-metadata/747338.ini"
Oct 02 19:10:01 [redacted] systemd[1]: drkonqi-coredump-processor@115-747356-0.service: Deactivated successfully.
Oct 02 19:10:01 [redacted] systemd[1209]: Started drkonqi-coredump-launcher@115-747364-0.service - Launch DrKonqi for a systemd-coredump crash (PID 747364/UID 0).
Oct 02 19:10:01 [redacted] drkonqi-coredump-processor[747364]: "/opt/wine-stable/bin/wine64-preloader" 747338 "/var/lib/systemd/coredump/core.mscorsvw\\x2eexe.1000.a8dc208b362b4c4fac36dd23fd3193c3.747338.1696288200000000.zst"
Oct 02 19:10:01 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:01 [redacted] systemd[1]: systemd-coredump@115-747356-0.service: Deactivated successfully.
Oct 02 19:10:01 [redacted] systemd-coredump[747359]: [🡕] Process 747338 (mscorsvw.exe) of user 1000 dumped core.
                                                    
                                                    Stack trace of thread 44505:
                                                    #0  0x00007f56aaf1e107 n/a (/opt/wine-stable/lib64/wine/x86_64-unix/ntdll.so + 0x3f107)
                                                    #1  0x0000000000000000 n/a (n/a + 0x0)
                                                    ELF object binary architecture: AMD x86-64
Oct 02 19:10:01 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706bf
Oct 02 19:10:01 [redacted] angry_jepsen[698494]: 0584:err:rpc:RpcAssoc_BindConnection rejected bind for reason 0
Oct 02 19:10:01 [redacted] angry_jepsen[698494]: 110c:err:rpc:RpcAssoc_BindConnection rejected bind for reason 0
Oct 02 19:10:01 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:00 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:10:00 [redacted] systemd[1]: Started drkonqi-coredump-processor@115-747356-0.service - Pass systemd-coredump journal entries to relevant user for potential DrKonqi handling.
Oct 02 19:10:00 [redacted] systemd[1]: Started systemd-coredump@115-747356-0.service - Process Core Dump (PID 747356/UID 0).
Oct 02 19:10:00 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:59 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:59 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:58 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:58 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:58 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:57 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:57 [redacted] angry_jepsen[698494]: 0584:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be
Oct 02 19:09:57 [redacted] drkonqi-coredump-launcher[747095]: Nothing handled the dump :O
Oct 02 19:09:57 [redacted] drkonqi-coredump-launcher[747095]: QFile::remove: Empty or null file name
Oct 02 19:09:57 [redacted] drkonqi-coredump-launcher[747095]: Unable to find file for pid 746930 expected at "kcrash-metadata/746930.ini"
Oct 02 19:09:57 [redacted] systemd[1]: drkonqi-coredump-processor@114-746954-0.service: Deactivated successfully.
Oct 02 19:09:57 [redacted] systemd[1209]: Started drkonqi-coredump-launcher@114-746964-0.service - Launch DrKonqi for a systemd-coredump crash (PID 746964/UID 0).
Oct 02 19:09:57 [redacted] drkonqi-coredump-processor[746964]: "/opt/wine-stable/bin/wine64-preloader" 746930 "/var/lib/systemd/coredump/core.mscorsvw\\x2eexe.1000.a8dc208b362b4c4fac36dd23fd3193c3.746930.1696288195000000.zst"
Oct 02 19:09:57 [redacted] systemd[1]: systemd-coredump@114-746954-0.service: Consumed 1.145s CPU time.
Oct 02 19:09:57 [redacted] systemd[1]: systemd-coredump@114-746954-0.service: Deactivated successfully.
Oct 02 19:09:57 [redacted] systemd-coredump[746957]: [🡕] Process 746930 (mscorsvw.exe) of user 1000 dumped core.
                                                    
                                                    Stack trace of thread 44137:
                                                    #0  0x00007fb20f1be107 n/a (/opt/wine-stable/lib64/wine/x86_64-unix/ntdll.so + 0x3f107)
                                                    #1  0x0000000000000000 n/a (n/a + 0x0)
                                                    ELF object binary architecture: AMD x86-64
Oct 02 19:09:57 [redacted] angry_jepsen[698494]: 11e0:err:ole:ifproxy_release_public_refs IRemUnknown_RemRelease failed with error 0x800706be

OS: Debian sid CPU: AMD ryzen 5600 RAM: 32GB GPU: AMD RX580

thanks in advance

About this issue

Original URL
State: closed
Created 9 months ago
Reactions: 2
Comments: 15 (11 by maintainers)

Most upvoted comments

i opened the game and just let it sit while i did something else. i noticed that that the VIRT memory column in top kept going up… it was at 21G at one point… after around 25mins, it crashed as usual

i opened up the game and disabled the “video screenshots” option in settings. all of the “Allocating pixel buffer… Encoder failed” messages disappeared from the log, and the VIRT memory use in top seems to have stabilized at around 6G. i left the game open for over an hour and it didn’t crash.

@S74HK9hV I was able to reproduce your experience. After the container had consumed around 50GB of virtual memory, it was terminated. Turning off the “Video Screenshot” function also solves the problem for me. The virtual memory consumption has remained constant for 2.5 hours now and Zwift is running without any problems. It is a perfect workaround 😃

fandan on Oct 5, 2023

Here the same. I suspect it has something to do with resolution. The higher, the faster the container crashes. I couldn’t find any clues in the journal. I get error messages from the wine64-preloader at irregular intervals while Zwift is running. Here are the last entries in the container log:

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] ERROR LEVEL: VIDEO_CAPTURE : WindowsFailure, 31442 of 10, reasons=["EncoderClip: CreateSinkWriter failed, hr=-2147467263", "Encoder: clip failed, clipIndex=0", "VCW_StateMachine: Encoder failed"]

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] ERROR LEVEL: VIDEO_CAPTURE : WindowsFailure, 31443 of 10, reasons=["EncoderClip: CreateSinkWriter failed, hr=-2147467263", "Encoder: clip failed, clipIndex=0", "VCW_StateMachine: Encoder failed"]

[17:44:25] INFO LEVEL: VIDEO_CAPTURE : Allocating pixel buffer, w=1920, h=1200

[17:44:25] ERROR: ZwiftApp Crashed

making progress… i did 2 tests today:

i opened the game and just let it sit while i did something else. i noticed that that the VIRT memory column in top kept going up… it was at 21G at one point… after around 25mins, it crashed as usual
i opened up the game and disabled the “video screenshots” option in settings. all of the “Allocating pixel buffer… Encoder failed” messages disappeared from the log, and the VIRT memory use in top seems to have stabilized at around 6G. i left the game open for over an hour and it didn’t crash.

next test is to actually do a long ride and see if it crashes… but seems like i made some progress. thanks to everyone who chimed into this thread with ideas.

CC: @netbrain

S74HK9hV on Oct 5, 2023