semantic-kernel: Sample Code: OpenAI service failed to complete the prompt, APIConnectionError issue with Python 3.10

Describe the bug Unable to run the sample code here: https://github.com/microsoft/semantic-kernel/blob/main/python/README.md

To Reproduce Steps to reproduce the behavior:

Create new virtual environment python -m venv venv
python -m pip install --upgrade semantic-kernel
Create a .env file following these instructions: https://github.com/microsoft/semantic-kernel/blob/main/python/README.md#openai--azure-openai-api-keys
Copy this code - https://github.com/microsoft/semantic-kernel/blob/main/python/README.md#running-a-prompt into a file named main.py
Error: Error: (<ErrorCodes.ServiceError: 6>, 'OpenAI service failed to complete the prompt', APIConnectionError(message='Error communicating with OpenAI', http_status=None, request_id=None))

Expected behavior Expected to see output like Robots must not harm humans.

Desktop (please complete the following information):

OS: Mac 12.6.1
IDE: VS Code
openai == 0.27.4
semantic-kernel == 0.2.4.dev0
numpy == 1.24.3
python == 3.10.8

Additional context Full error: Error: (<ErrorCodes.ServiceError: 6>, 'OpenAI service failed to complete the prompt', APIConnectionError(message='Error communicating with OpenAI', http_status=None, request_id=None))

No VPN enabled. New virtual environment. Tried with my personal account as well as my company account. Both had same result. Tried on a VPN, no luck.

Edit:

I was able to run the sample in an AWS ec2 instance with python 3.9. I then tested on my machine with a python:3.9 docker container which also worked. This appears to be an issue with python 3.10.

About this issue

Original URL
State: closed
Created a year ago
Comments: 25 (6 by maintainers)

Most upvoted comments

I think I’ve run into the same SSL certificate something error on macOS.

And found this solution on SO:

bash /Applications/Python*/Install\ Certificates.command

After restarting the Jupyter notebook kernel, things worked.

dandv on Jun 12, 2023

I got the same problem. I traced the error and found that it was not able to verify the local issuer certificate. Cannot connect to host xxxxxx.openai.azure.com:443 ssl:True [SSLCertVerificationError: (1, '[SSL: CERTIFICATE_VERIFY_FAILED] certificate verify failed: unable to get local issuer certificate (_ssl.c:1108)')] So I added a config setting in the source code(openai/api_requestor.py line 586): This will ignore the verification of SSL certificate, and this fixed my problem.

chenlucu on Jun 2, 2023

It turned to an issue with proxy for me. Setting the proxy via the environment variables - HTTP_PROXY and HTTPS_PROXY did not work.

I had to set the proxy using the below way
import openai

openai.proxy = {
    "http": "<HTTP_PROXY>",
    "https": "<HTTPS_PROXY>"
}

This worked for me. It seems that semantic kernel isn’t referencing the env variables, and you have to manually set them.

GhimBoon on Aug 31, 2023

https://github.com/openai/openai-python/issues/278

hot5auce on May 19, 2023