desktop: [Bug]: Unable to update if mattermost was started

Before you file a bug report

Mattermost Desktop Version

5.2.2

Operating System

Windows 10 x64

Mattermost Server Version

7.7.1

Steps to reproduce

Wait for autoupdate notice and accept it. Or just run executable.

Expected behavior

Update to finish

Observed behavior

When auto update starts, it closes desktop application and crashes with message “Unable to close mattermost”. If you close mattermost manualy, result will be the same. Rebuting PC has no effect. The only way is to uninstall mattermost and install newer version. Same thing was with previous versions.

Log Output

[2023-03-30 19:57:31.939] [info]  Checking for update
[2023-03-30 19:57:32.484] [info]  Found version 5.3.0 (url: 5.3.0/mattermost-desktop-setup-5.3.0-win.exe)
[2023-03-30 19:57:32.516] [info]  [Mattermost] available version 5.3.0
[2023-03-31 00:46:45.156] [info]  restoreMain
[2023-03-31 00:46:56.738] [info]  Downloading update from 5.3.0/mattermost-desktop-setup-5.3.0-win.exe
[2023-03-31 00:46:56.836] [info]  Cached update sha512 checksum doesn't match the latest available update. New update must be downloaded. Cached: NsvjCQAOr/0/Ne4sguFwosxIaVKXwlQ5PE2rXIcr2fDD3XQruOXz7NySytXZqbBFornkjpSkefsr6tJOpsvJIQ==, expected: ob7n7Nbfm1Wk1jryT36NCFqHzf4KHeOFTsfHstfjnEQW7cZWHfwVHLjCAzmdigGmu5c4NqxdZ0FTAT01N0WdaQ==. Directory for cached update will be cleaned
[2023-03-31 00:46:56.884] [info]  Download block maps (old: "https://releases.mattermost.com/desktop/5.2.2/mattermost-desktop-setup-5.2.2-win.exe.blockmap", new: https://releases.mattermost.com/desktop/5.3.0/mattermost-desktop-setup-5.3.0-win.exe.blockmap)
[2023-03-31 00:46:57.448] [error] Cannot download differentially, fallback to full download: Error: Cannot download "https://releases.mattermost.com/desktop/5.2.2/mattermost-desktop-setup-5.2.2-win.exe.blockmap", status 403: 
    at ClientRequest.<anonymous> (C:\Users\user\AppData\Local\Programs\mattermost-desktop\resources\app.asar\index.js:57766:26)
    at ClientRequest.emit (node:events:527:28)
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:101:6915)
    at SimpleURLLoaderWrapper.emit (node:events:527:28)
[2023-03-31 00:47:23.413] [info]  New version 5.3.0 has been downloaded to C:\Users\user\AppData\Local\mattermost-desktop-updater\pending\mattermost-desktop-setup-5.3.0-win.exe
[2023-03-31 00:47:23.417] [info]  [Mattermost] downloaded version 5.3.0
[2023-03-31 00:47:27.967] [info]  User requested perform the upgrade now to 5.3.0
[2023-03-31 00:47:27.968] [info]  Install on explicit quitAndInstall
[2023-03-31 00:47:27.969] [info]  Install: isSilent: false, isForceRunAfter: true
[2023-03-31 00:47:28.833] [info]  Install on explicit quitAndInstall
[2023-03-31 00:47:28.834] [warn]  install call ignored: quitAndInstallCalled is set to true
[2023-03-31 00:47:28.855] [warn]  main window closed
[2023-03-31 00:47:28.856] [info]  Auto install update on quit
[2023-03-31 00:47:28.856] [info]  Install: isSilent: true, isForceRunAfter: false

Additional Information

No response

About this issue

  • Original URL
  • State: closed
  • Created a year ago
  • Comments: 18 (17 by maintainers)

Most upvoted comments

Finaly it was updated correctly. From some of 5.4 nightly build to 5.5.1. So I’m closing this issue for now.

@devinbinnie no, I’m on 5.3.1 release version. I will try to install newer version one by one and may it will work.