magento2: Billing address information goes missing after refreshing Payment page on checkout

Seems to be fixed in 2.2.6

Same also on 2.2.2. 😦

There were several related bugs fixed. Please look at MAGETWO-58730 - commit e788a24. Github issue #6564 MAGETWO-58062 - commit f890acfa

Issue is still present on 2.2.3.

We are closing this issue due to inactivity. If anyone wants to update it, please reopen the issue.

@ebaschiera, have also second patch for Magento_Checkout in place which fixes an issue for me when I enter address in checkout, go to the payment tab and reload then page.

--- view/frontend/web/js/checkout-data.js.org
+++ view/frontend/web/js/checkout-data.js
@@ -10,7 +10,8 @@
  */
 define([
     'jquery',
-    'Magento_Customer/js/customer-data'
+    'Magento_Customer/js/customer-data',
+    'jquery/jquery-storageapi'
 ], function ($, storage) {
     'use strict';
 
@@ -30,6 +31,9 @@
             var data = storage.get(cacheKey)();
 
             if ($.isEmptyObject(data)) {
+                //PATCH if data in localStorage still, use it.
+                data = $.initNamespaceStorage('mage-cache-storage').localStorage.get(cacheKey);
+                if ($.isEmptyObject(data)) {
                 data = {
                     'selectedShippingAddress': null, //Selected shipping address pulled from persistence storage
                     'shippingAddressFromData': null, //Shipping address pulled from persistence storage
@@ -40,6 +44,9 @@
                     'billingAddressFromData': null, //Billing address pulled from persistence storage
                     'newCustomerBillingAddress': null //Billing address pulled from persistence storage for new customer
                 };
+                }
+                //PATCH
+
                 saveData(data);
             }
 

I have the same issue using version 2.2.5 EE

I fixed this issue by disabling the persistent shoppingcart. Stores -> Configuration -> Customers -> Persistent Shopping Cart -> Enable Persistence

I found it by debugging this Observer: magento/module-persistent/Observer/CheckExpirePersistentQuoteObserver.php. This observer is triggered by controller_action_predispatch. In this file is are a few checks and if they pass they will expire the quote which will also remove mage-cache-sessid cookie. This results in triggering this function:

 /**
     * Invalidate Cache By Close Cookie Session
     */
    invalidateCacheByCloseCookieSession = function () {
        if (!$.cookieStorage.isSet('mage-cache-sessid')) {
            $.cookieStorage.set('mage-cache-sessid', true);
            storage.removeAll();
        }
    };

in the magento/module-customer/view/frontend/web/js/customer-data.js file. Here the storage.removeAll(); will empty the localstorage.

If you don’t want to disable persistent shopping cart, you need take a look at the checks in the Observer: magento/module-persistent/Observer/CheckExpirePersistentQuoteObserver.php.

if ($this->_persistentData->isEnabled() &&
            !$this->_persistentSession->isPersistent() &&
            !$this->_customerSession->isLoggedIn() &&
            $this->_checkoutSession->getQuoteId() &&
            !$observer->getControllerAction() instanceof \Magento\Checkout\Controller\Onepage
            // persistent session does not expire on onepage checkout page to not spoil customer group id
        ) {
            $instance = $instance;
            $this->_eventManager->dispatch('persistent_session_expired');
            $this->quoteManager->expire();
            $this->_customerSession->setCustomerId(null)->setCustomerGroupId(null);
        }

With !$observer->getControllerAction() instanceof \Magento\Checkout\Controller\Onepage they try to prevent to lose the checkout data. But in my case I use custom modules like: PostNL which had their own controller actions in the checkout, so this check would pass and the localstorage was cleared.

PS. There is allready an upcoming fix: https://github.com/magento/magento2/commit/bcffc4161e4960713922506870e1a4b711c5ca9e#diff-ee3a4dc8a625074b5313aa7d915944fd where the check is based on the requestUri. A side note is that if you leave the checkout page the localstorage is also cleared.

@elvinristi your patch works for me. Thanks!

I have the same issue in Magento 2.2.2

@SerhiyShkolyarenko @justinahsnyder @tkacheva @czettnersandor Guys any solution for magento 2.1.7 ?

hi @loganstellway Ultimately I got it working on 2.2.5 perfectly with a combination of https://github.com/magento/magento2/commit/bcffc4161e4960713922506870e1a4b711c5ca9e#diff-ee3a4dc8a625074b5313aa7d915944fd as mentioned by @sanderjongsma and module-checkout\view\frontend\web\js\checkout-data.js as mentioned by @elvinristi. I use the original customer-data.js now on 2.2.5. Also, I disabled Redis for the sessions while testing and left that disabled for now.

So I suggest you test editing @elvinristi solution on checkout-data.js first in combination with https://github.com/magento/magento2/commit/bcffc4161e4960713922506870e1a4b711c5ca9e#diff-ee3a4dc8a625074b5313aa7d915944fd as mentioned by @sanderjongsma with Redis for session-caching turned off. Our full page cache is on Varnish, but our test environment is not and it doesn’t make a difference.

@fk-whothat

if using this github for code then

• https://github.com/magento/magento2/blob/2.2-develop/app/code/Magento/Checkout/view/frontend/web/js/checkout-data.js#L29:44

if using composer then

• vendor/magento/module-checkout/view/frontend/web/js/checkout-data.js