Photoshop-CC2022-Linux: an unrecoverable error has occurred

Photoshop version CC2021

Describe the bug Hello and thanks for spending your time helping me! I’m Linux user since 2 days so sorry if I’m doing a basic mistakes. I think I have installed all requirements properly.

To Reproduce Steps to reproduce the behavior:

1. Open photoshop CC2021

Expected behavior Pop-up window shows error message “an unrecoverable error has occurred”

Screenshots

System informations

Logs

01:22:47 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Logs'
01:22:47 gnome-logs: Failed to load module "appmenu-gtk-module"
01:22:47 dbus-daemon: [session uid=1000 pid=1018] Activating service name='org.gnome.Logs' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:22:47 nautilus: Connecting to org.freedesktop.Tracker3.Miner.Files
01:22:47 systemd: Started GNOME Terminal Server.
01:22:47 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Terminal'
01:22:47 org.gnome.Chara: Failed to load module "appmenu-gtk-module"
01:22:46 systemd: Starting GNOME Terminal Server...
01:22:46 dbus-daemon: [session uid=1000 pid=1018] Activating via systemd: service name='org.gnome.Terminal' unit='gnome-terminal-server.service' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:22:43 nautilus: Called "net usershare info" but it failed: Failed to execute child process “net” (No such file or directory)
01:22:42 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Nautilus'
01:22:42 nautilus: Failed to load module "appmenu-gtk-module"
01:22:42 dbus-daemon: [session uid=1000 pid=1018] Activating service name='org.gnome.Nautilus' requested by ':1.108' (uid=1000 pid=1680 comm="gjs /usr/share/gnome-shell/extensions/ding@rasters" label="unconfined")
01:22:39 systemd: app-gnome-photoshop-4522.scope: Consumed 7.034s CPU time.
01:22:38 photoshop.exe: [TypeQuest] Timestamp=2022-12-10T01:22:13.114 ThreadId=36 Type=TQ_WARN  Component=TQFontManager Description="Not using user-specific cache directory; using: C:\users\gringi\Application Data\Adobe\typequest\.2\"
01:22:35 systemd: Started Tracker metadata extractor.
01:22:35 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.freedesktop.Tracker3.Miner.Extract'
01:22:35 systemd: Starting Tracker metadata extractor...
01:22:35 dbus-daemon: [session uid=1000 pid=1018] Activating via systemd: service name='org.freedesktop.Tracker3.Miner.Extract' unit='tracker-extract-3.service' requested by ':1.15' (uid=1000 pid=1088 comm="/usr/libexec/tracker-miner-fs-3 " label="unconfined")
01:22:24 systemd: Started Hostname Service.
01:22:24 dbus-daemon: [system] Successfully activated service 'org.freedesktop.hostname1'
01:22:24 systemd: Starting Hostname Service...
01:22:24 dbus-daemon: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service' requested by ':1.118' (uid=1000 pid=4458 comm="/usr/bin/gnome-logs --gapplication-service " label="unconfined")
01:22:15 photoshop.exe: 01e8:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0000000019CCF390 1 C) semi-stub
01:22:15 packagekitd: resolve transaction /71_bbbcddcd from uid 1000 finished with success after 240ms
01:22:15 photoshop.exe: fixme:vkd3d_create_device: Unsupported feature level 0xc000.
01:22:15 gnome-shell: Window manager warning: Invalid WM_TRANSIENT_FOR window 0xa00003 specified for 0xa00029.
01:22:14 photoshop.exe: 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
01:22:12 CRLogTransport.: 0128:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0074F50C 1 C) semi-stub
01:22:12 photoshop.exe: 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
01:22:12 conhost.exe: 0130:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:12 CRLogTransport.: 0128:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:12 photoshop.exe: 0108:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:22:12 sniffer.exe: fixme:vkd3d_create_device: Unsupported feature level 0xc000.
01:22:12 photoshop.exe: 0108:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:22:12 sniffer.exe: 0118:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021EA00 1 C) semi-stub
01:22:12 photoshop.exe: 0108:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:22:12 sniffer.exe: 0118:fixme:wbemprox:client_security_Release 00000002419BFD50
01:22:12 photoshop.exe: 0024:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
01:22:12 gnome-shell: Window manager warning: Invalid WM_TRANSIENT_FOR window 0xa00003 specified for 0xa00009.
01:22:11 CRWindowsClient: 00f4:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.
01:22:11 photoshop.exe: 0024:fixme:netprofm:list_manager_GetConnectivity 00000000110ABF00, 000000000021F280
01:22:11 winedevice.exe: 0060:fixme:mountmgr:query_property Faking StorageDeviceProperty data
01:22:11 photoshop.exe: 0024:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021E090 1 C) semi-stub
01:22:11 CRWindowsClient: 00f4:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021EFA0 1 C) semi-stub
01:22:11 photoshop.exe: 0024:fixme:font:get_nearest_charset returning DEFAULT_CHARSET face->fs.fsCsb[0] = 00000000 file = L"Z:\\usr\\share\\fonts\\truetype\\fonts-telu-extra\\vemana2000.ttf"
01:22:11 CRWindowsClient: 00f4:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:11 photoshop.exe: 0024:fixme:font:get_nearest_charset returning DEFAULT_CHARSET face->fs.fsCsb[0] = 00000000 file = L"Z:\\usr\\share\\fonts\\truetype\\fonts-deva-extra\\samanata.ttf"
01:22:11 winedevice.exe: 0094:err:rpc:I_RpcReceive we got fault packet with status 0x1c010003
01:22:11 photoshop.exe: 0024:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:10 wineboot.exe: 002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:10 plugplay.exe: 006c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:10 winedevice.exe: 0064:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:10 explorer.exe: 0050:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:10 winemenubuilder: 0034:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:22:09 systemd: Started Application launched by gnome-shell.
01:22:09 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Terminal'
01:22:09 gnome-terminal-: Failed to load module "appmenu-gtk-module"
01:22:09 systemd: Starting GNOME Terminal Server...
01:22:09 dbus-daemon: [session uid=1000 pid=1018] Activating via systemd: service name='org.gnome.Terminal' unit='gnome-terminal-server.service' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:22:02 packagekitd: resolve transaction /70_acedecab from uid 1000 finished with success after 185ms
01:22:01 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Logs'
01:22:01 gnome-logs: Failed to load module "appmenu-gtk-module"
01:22:01 dbus-daemon: [session uid=1000 pid=1018] Activating service name='org.gnome.Logs' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:21:59 gnome-shell: Timelines with detached actors are not supported. <unnamed>[<Gjs_ui_search_ListSearchResult>:0x560671c63460] in animation of duration 100ms but not on stage.
01:21:57 systemd: app-gnome-photoshop-3754.scope: Consumed 11.752s CPU time.
01:21:56 gnome-shell: Timelines with detached actors are not supported. <unnamed>[<Gjs_ui_search_ListSearchResult>:0x5606711d6700] in animation of duration 100ms but not on stage.
01:21:56 nautilus: Connecting to org.freedesktop.Tracker3.Miner.Files
01:21:56 systemd: Started GNOME Terminal Server.
01:21:56 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Terminal'
01:21:56 org.gnome.Chara: Failed to load module "appmenu-gtk-module"
01:21:56 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Nautilus'
01:21:56 nautilus: Failed to load module "appmenu-gtk-module"
01:21:56 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.ControlCenter.SearchProvider'
01:21:56 gnome-control-c: Failed to load module "appmenu-gtk-module"
01:21:56 systemd: Starting GNOME Terminal Server...
01:21:56 dbus-daemon: [session uid=1000 pid=1018] Activating via systemd: service name='org.gnome.Terminal' unit='gnome-terminal-server.service' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:21:54 photoshop.exe: [TypeQuest] Timestamp=2022-12-10T01:17:46.433 ThreadId=36 Type=TQ_WARN  Component=TQFontManager Description="Not using user-specific cache directory; using: C:\users\gringi\Application Data\Adobe\typequest\.2\"
01:21:39 snap: session_agent.go:329: read unix @->/run/user/1000/bus: use of closed network connection
01:21:33 systemd: systemd-timedated.service: Deactivated successfully.
01:21:09 snapd: autorefresh.go:540: auto-refresh: all snaps are up-to-date
01:21:03 systemd: Started Time & Date Service.
01:21:03 dbus-daemon: [system] Successfully activated service 'org.freedesktop.timedate1'
01:21:03 systemd: Starting Time & Date Service...
01:21:03 dbus-daemon: [system] Activating via systemd: service name='org.freedesktop.timedate1' unit='dbus-org.freedesktop.timedate1.service' requested by ':1.69' (uid=0 pid=862 comm="/usr/lib/snapd/snapd " label="unconfined")
01:20:59 systemd: Finished Download data for packages that failed at package install time.
01:20:59 anacron: Normal exit (1 job run)
01:20:59 logger: no dictionary update necessary.
01:20:59 systemd: Starting Download data for packages that failed at package install time...
01:20:59 anacron: Updated timestamp for job `cron.daily' to 2022-12-10
01:19:53 kernel: [drm:vmw_user_bo_synccpu_ioctl [vmwgfx]] *ERROR* Failed synccpu release on handle 0x000001d3.
01:19:16 rtkit-daemon: Supervising 7 threads of 4 processes of 1 users.
01:18:34 systemd: systemd-hostnamed.service: Deactivated successfully.
01:18:25 packagekitd: get-details transaction /69_bdcadeea from uid 1000 finished with success after 194ms
01:18:09 systemd: systemd-timedated.service: Deactivated successfully.
01:18:04 gnome-control-c: Failed to load module "appmenu-gtk-module"
01:18:04 systemd: Started Hostname Service.
01:18:04 dbus-daemon: [system] Successfully activated service 'org.freedesktop.hostname1'
01:18:04 systemd: Starting Hostname Service...
01:18:04 dbus-daemon: [system] Activating via systemd: service name='org.freedesktop.hostname1' unit='dbus-org.freedesktop.hostname1.service' requested by ':1.106' (uid=1000 pid=4047 comm="gnome-control-center info-overview " label="unconfined")
01:18:03 gnome-control-c: Failed to load module "appmenu-gtk-module"
01:18:02 systemd: Started Application launched by gnome-session-binary.
01:18:00 gnome-shell: Timelines with detached actors are not supported. <unnamed>[<Gjs_ui_search_ListSearchResult>:0x5606725ad5c0] in animation of duration 100ms but not on stage.
01:17:59 nautilus: Connecting to org.freedesktop.Tracker3.Miner.Files
01:17:59 systemd: Started GNOME Terminal Server.
01:17:59 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Terminal'
01:17:59 nautilus: Failed to load module "appmenu-gtk-module"
01:17:59 systemd: Starting GNOME Terminal Server...
01:17:59 dbus-daemon: [session uid=1000 pid=1018] Activating via systemd: service name='org.gnome.Terminal' unit='gnome-terminal-server.service' requested by ':1.36' (uid=1000 pid=1132 comm="/usr/bin/gnome-shell " label="unconfined")
01:17:47 photoshop.exe: 01e8:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0000000019CCF390 1 C) semi-stub
01:17:47 gnome-shell: Window manager warning: Invalid WM_TRANSIENT_FOR window 0xe00003 specified for 0xe00029.
01:17:47 photoshop.exe: 0024:fixme:bcrypt:BCryptGenRandom ignoring selected algorithm
01:17:45 sniffer.exe: fixme:vkd3d_create_device: Unsupported feature level 0xc000.
01:17:44 photoshop.exe: 010c:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:17:44 CRLogTransport.: 0128:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (0074F50C 1 C) semi-stub
01:17:44 photoshop.exe: 010c:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:17:44 sniffer.exe: 0118:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021EA00 1 C) semi-stub
01:17:44 CRLogTransport.: 0128:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:44 conhost.exe: 0130:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:44 photoshop.exe: 010c:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:17:44 sniffer.exe: 0118:fixme:wbemprox:client_security_Release 00000002419BFD50
01:17:44 photoshop.exe: 010c:fixme:crypt:CryptStringToBinaryW Unimplemented type 4
01:17:44 sniffer.exe: 0118:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021F350 1 C) semi-stub
01:17:44 photoshop.exe: 0024:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
01:17:44 kernel: [drm:vmw_user_bo_synccpu_ioctl [vmwgfx]] *ERROR* Failed synccpu release on handle 0x00000227.
01:17:44 gnome-shell: Window manager warning: Invalid WM_TRANSIENT_FOR window 0xe00003 specified for 0xe00009.
01:17:43 CRWindowsClient: 00f4:err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution.
01:17:43 photoshop.exe: 0024:fixme:netprofm:list_manager_GetConnectivity 00000000110ABEF0, 000000000021F280
01:17:43 winedevice.exe: 0058:fixme:mountmgr:query_property Faking StorageDeviceProperty data
01:17:43 photoshop.exe: 0024:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021E090 1 C) semi-stub
01:17:43 CRWindowsClient: 00f4:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (000000000021EFA0 1 C) semi-stub
01:17:43 photoshop.exe: 0024:fixme:font:get_nearest_charset returning DEFAULT_CHARSET face->fs.fsCsb[0] = 00000000 file = L"Z:\\usr\\share\\fonts\\truetype\\fonts-telu-extra\\vemana2000.ttf"
01:17:42 wineboot.exe: 002c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:41 plugplay.exe: 006c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:41 explorer.exe: 0064:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:41 winedevice.exe: 005c:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:41 winemenubuilder: 0034:fixme:font:get_name_record_codepage encoding 20 not handled, platform 1.
01:17:40 systemd: Started Application launched by gnome-shell.
01:17:39 nautilus: Connecting to org.freedesktop.Tracker3.Miner.Files
01:17:39 systemd: Started GNOME Terminal Server.
01:17:39 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Terminal'
01:17:39 gnome-calendar: Failed to load module "appmenu-gtk-module"
01:17:39 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Calculator.SearchProvider'
01:17:39 systemd: Started Time & Date Service.
01:17:39 dbus-daemon: [system] Successfully activated service 'org.freedesktop.timedate1'
01:17:39 org.gnome.Chara: Failed to load module "appmenu-gtk-module"
01:17:39 systemd: Starting Time & Date Service...
01:17:39 dbus-daemon: [system] Activating via systemd: service name='org.freedesktop.timedate1' unit='dbus-org.freedesktop.timedate1.service' requested by ':1.96' (uid=1000 pid=3653 comm="/usr/bin/gnome-calendar --gapplication-service " label="unconfined")
01:17:39 seahorse: Failed to load module "appmenu-gtk-module"
01:17:39 dbus-daemon: [session uid=1000 pid=1018] Successfully activated service 'org.gnome.Nautilus'
01:17:39 nautilus: Failed to load module "appmenu-gtk-module"