outline-server: Unable to connect to your Outline Server

Hi I have installed outline on my instance (on digitalocean) with ubuntu 16.04 but I get flowing message when I want create server via outline manager:

Unable to connect to your Outline Server

Your Outline Server was installed correctly, but we are not able to connect to it. Most likely this is

because your server’s firewall rules are blocking incoming connections. Please review them and

make sure to allow incoming TCP connections on ports ranging from 1024 to 65535.

I open port as on Ubuntu Firewall as bellow :

To                                   Action      From
--                                      ------      ----
1024,65535/tcp             ALLOW IN    Anywhere
1024,65535/udp            ALLOW IN    Anywhere
22                                  ALLOW IN    Anywhere
15220                            ALLOW IN    Anywhere
443/udp                        ALLOW IN    Anywhere
443/tcp                         ALLOW IN    Anywhere
1024,65535/tcp (v6)      ALLOW IN    Anywhere (v6)
1024,65535/udp (v6)     ALLOW IN    Anywhere (v6)
22 (v6)                           ALLOW IN    Anywhere (v6)
15220 (v6)                     ALLOW IN    Anywhere (v6)
22/tcp (OpenSSH (v6))  ALLOW IN    Anywhere (v6)
443/udp (v6)                 ALLOW IN    Anywhere (v6)
443/tcp (v6)                  ALLOW IN    Anywhere (v6)

ps : I want create from Iran , is this issue depend my location?

About this issue

Original URL
State: closed
Created 6 years ago
Reactions: 1
Comments: 23 (1 by maintainers)

Most upvoted comments

@trevj The same problem

Amazon with correct inbound rules

Its start working after enabling and disabling ufw

sudo ufw enable sudo ufw disable

Can’t explain this

h4pp on Jan 14, 2019

When I installed outline the installation ended with this message:

If you have connection problems, it may be that your router or cloud provider
blocks inbound connections, even though your machine seems to allow them.

Make sure to open the following ports on your firewall, router or cloud provider:
- Management port 52526, for TCP
- Access key port 57244, for TCP and UDP

I then ran:

sudo ufw allow 52526/tcp
sudo ufw allow 57244

and Outline Manager was then able to create a connection.

marqueymarc on May 5, 2020

i faced the same problem i bought virtual cloud server from provider A and it worked correctly while i bought another cloud server from azaronline outline manager did not connect the only difference was virtual cloud server provider. problem still exists

0000ali9999 on Oct 6, 2022

Unable to create server due to ports issue on Ubuntu 20.04

samrth012 on Jun 4, 2020

谢谢Thanks

------------------ 原始邮件 ------------------ 发件人: “marc meyer”<notifications@github.com>; 发送时间: 2020年5月6日(星期三) 凌晨5:22 收件人: “Jigsaw-Code/outline-server”<outline-server@noreply.github.com>; 抄送: “878781806”<878781806@qq.com>;“Comment”<comment@noreply.github.com>; 主题: Re: [Jigsaw-Code/outline-server] Unable to connect to your Outline Server (#291)

When I installed outline the installation ended with this message: If you have connection problems, it may be that your router or cloud provider blocks inbound connections, even though your machine seems to allow them. Make sure to open the following ports on your firewall, router or cloud provider: - Management port 52526, for TCP - Access key port 57244, for TCP and UDP
I then ran: sudo ufw allow 52526/tcp sudo ufw allow 57244
and Outline Manager was then able to create a connection.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub, or unsubscribe.

Zhangyulong98 on May 6, 2020

@trevj I have also encountered this situation and need to solve it. Unable to connect to your Outline Server Your Outline Server was installed correctly, but we are not able to connect to it. Most likely this is because your server’s firewall rules are blocking incoming connections. Please review them and make sure to allow incoming TCP connections on ports ranging from 1024 to 65535.

Zhangyulong98 on Dec 24, 2018

Can you try the connectivity test to your server with this tool and report the result? https://fortuna-outline-connectivity.netlify.com/

fortuna on Nov 29, 2018