drawio-desktop: Linux-App doesnt start

Hey, after the last Update it seems that darwio does have som access issues?

Draw.io Version: 18.1.3 – installed with snap snap 2.55.5 snapd 2.55.5 series 16 ubuntu 20.04 kernel 5.13.0-44-generic Ubuntu 20.04.4 LTS

sudo chmode 1777 /dev/shm btw doesn’t do the trick ;D


(drawio:36297): Gtk-WARNING **: 08:40:13.381: Theme parsing error: gtk.css:1422:23: 'font-feature-settings' is not a valid property name

(drawio:36297): Gtk-WARNING **: 08:40:13.385: Theme parsing error: gtk.css:3308:25: 'font-feature-settings' is not a valid property name

(drawio:36297): Gtk-WARNING **: 08:40:13.386: Theme parsing error: gtk.css:3770:23: 'font-feature-settings' is not a valid property name
[36383:0528/084013.510809:ERROR:sandbox_linux.cc(377)] InitializeSandbox() called with multiple threads in process gpu-process.
WARNING: Kernel has no file descriptor comparison support: Operation not permitted
08:40:13.568 › Checking for update
[36403:0528/084013.630475:ERROR:platform_shared_memory_region_posix.cc(250)] Creating shared memory in /dev/shm/.org.chromium.Chromium.5vJ4zb failed: Operation not permitted (1)
[36403:0528/084013.630628:ERROR:platform_shared_memory_region_posix.cc(253)] Unable to access(W_OK|X_OK) /dev/shm: Operation not permitted (1)
[36403:0528/084013.630706:FATAL:platform_shared_memory_region_posix.cc(255)] This is frequently caused by incorrect permissions on /dev/shm.  Try 'sudo chmod 1777 /dev/shm' to fix.
08:40:14.105 › Update for version 18.1.3 is not available (latest version: 18.1.3, downgrade is disallowed).

About this issue

Original URL
State: closed
Created 2 years ago
Reactions: 14
Comments: 19 (5 by maintainers)

Most upvoted comments

Hi all,

some additional info from my side.

with freshly installed snap (no update), I get the same console output as others
using the .deb from the releases page (Ubuntu 20.04 here) the app starts.

onip on Jun 1, 2022

the new version v19.0.0 should work in snap

m-mohamedin on Jun 3, 2022

Being on Ubuntu 20.04.4 LTS after trying without success as a regular user. I tried starting the app via sudo where I got the following message:

mkdir: cannot create directory '/run/user/0': Permission denied

After creating that directory and doing sudo again:

[5393:0531/183424.013020:ERROR:ozone_platform_x11.cc(248)] Missing X server or $DISPLAY
[5393:0531/183424.013126:ERROR:env.cc(225)] The platform failed to initialize.  Exiting.
The futex facility returned an unexpected error code.Aborted

The only thing I see in the logfile within the snap logs folder is (mind you, while having a working internet connection):

[2022-05-31 18:27:51.103] [error] @error@
 Error: net::ERR_INTERNET_DISCONNECTED
    at SimpleURLLoaderWrapper.<anonymous> (node:electron/js2c/browser_init:101:7169)
    at SimpleURLLoaderWrapper.emit (node:events:390:28)

I hope this might help alleviate the issue.

OrdoRefactorum on May 31, 2022