firefly: [Bug]: Hangs on load screen after entering pin
Issue description
After pin entry at startup/login, screen hangs indefinitely on logo loader. Restarts of app and laptop, as well as reinstall of firefly and updated mac OS have not resolved the issue. Only setup today, app worked a couple times and now doesn’t. I see historic versions of this issue that were fixed with updates at the time and have since closed.
Expected behaviour
After pin entry should load dashboard
Actual behaviour
stays stuck on logo loader screen
Can the issue reliably be reproduced?
Yes
Steps to reproduce the issue
open app, enter pin, hang
Diagnostics
Firefly v1.3.2
Platform: macOS
Platform Version: 12.1
Platform Architecture: x64
CPU Count: 8
Total Memory: 16384.0 MB
Free Memory: 771.8 MB
Errors
Empty
Duplicate declaration
- I have searched the issues tracker this issue and there is none
Code of Conduct
- I agree to follow this project’s Code of Conduct
About this issue
- Original URL
- State: closed
- Created 2 years ago
- Comments: 17
@MiKeF05 Thanks for your support. Clean install and restore from stronghold file worked well
@gimletJP The devs are already investigating this issue. Hopefully this will be fixed with the next release.
@gimletJP This address under point 2 was a completely new address wasn’t it?
No you can’t loose the staking as all the data are on the nodes. Firefly only connects to a node to receive these information. Users had “problems” that Firefly unstaked because they did an outgoing transfer from the staked wallet. But this is pretty normal. Otherwise the funds can’t be sent.
When you do the steps described above you restore your wallet. All staked funds will be staked and the incoming transaction should be credited. The funds are already on the new address. You can check this in the explorer (https://explorer.iota.org/mainnet) which is the actual data from a node. But before you delete the folder with the profile data make sure to have your 24 words or your stronghold backup file + password