librealsense: Unable to access accelerometer data for some devices.

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Required Info
Camera Model	D435I
Firmware Version	05.13.00.50
Operating System & Version	Ubuntu 18, Windows 10
Kernel Version (Linux Only)	5.4.0-104-generic
Platform	PC/Raspberry Pi/ NVIDIA Jetson / etc…
SDK Version	pyrealsense2==2.49.0.3474
Language	python 3.7
Segment	Computer Vision

Issue Description

Hi for some reason I’m unable to access the accelerometer data through python on some machines with the error “Couldn’t resolve request” however there are other machines where the code runs no problem and I don’t understand why, furthermore on the machines where the acceleromter code does not seem to work I’m still able to access the accelerometer data through the realsense-viewer

the code to start the camera looks something like this:

self.config.enable_stream(
    rs.stream.depth,
    cfg.FRAME_WIDTH,
    cfg.FRAME_HEIGHT,
    rs.format.z16,
    cfg.FPS)
self.config.enable_stream(
    rs.stream.color,
    cfg.FRAME_WIDTH,
    cfg.FRAME_HEIGHT,
    rs.format.bgr8,
    cfg.FPS)
self.config.enable_stream(
    rs.stream.accel,
    rs.format.motion_xyz32f,
    250) # must be 63 or 250
				
try:
    self.profile = self.pipeline.start(self.config) # Couldn't resolve request error happens here
except Exception as e:
    self.accelerometer = False
    self.config.disable_stream(rs.stream.accel) # disabling the accelerometer "solves" the issue
    self.profile = self.pipeline.start(self.config)
    print("accelerometer error:", e)

I added the info page for one that works and one that doesn’t

Any suggestions on how to fix this would be greatly appreciated.