librealsense: Firmware update fail D415

Required Info
Camera Model D415
Firmware Version 5.09.13.00
Operating System & Version Win10 Pro 20H2 (language: Korean)
Platform PC
SDK Version 2.39.0
Language C#, Unity

Issue Description

I tried to update firmware of my D415 camera using RealSense Viewer, but I failed. I got error popup message in RealSense Viewer like below text.

UNKNOWN in rs2_create_device(info_list:00000217AE13D200, index:0):
Failed to create FW update device, device id: \\?\USB#VID_8086&PID_0ADB#111111111111#{a5dcbf10-6530-11d2-901f-00c04fb951ed}

So I tried to use firmware update tool in RealSense SDK like below commands, but it also not work.

C:\Program Files (x86)\Intel RealSense SDK 2.0\tools>rs-fw-update.exe -l

connected devices:
1) Name: Intel RealSense D415, serial number: 836212060725, update serial number: 837313020585, firmware version: 05.09.13.00, USB type: 3.2

C:\Program Files (x86)\Intel RealSense SDK 2.0\tools>rs-fw-update.exe -s 836212060725 -f Signed_Image_UVC_5_12_9_0.bin

search for device with serial number: 836212060725

updating device:
Name: Intel RealSense D415, serial number: 836212060725, update serial number: 837313020585, firmware version: 05.09.13.00, USB type: 3.2
 14/12 13:31:53,962 ERROR [5048] (types.h:313) hr returned: HResult 0x8007001f: "?

How to update D415 firmware in this case?

About this issue

  • Original URL
  • State: closed
  • Created 4 years ago
  • Comments: 29

Most upvoted comments

I can’t find what is cause of firmware update fail. So I restore windows 10. And I success to update firmware.