homebridge-simplisafe3: Multiple plans error, but no way to select a plan in the plugin

Describe The Bug:

I followed the instructions to install and configure the plugin. But see the following error message on the console. I do have two units. But according to the error message, I should be able to select a plan in the plugin, but do not see a way to enter a plan Id.

To Reproduce:

After installing and configuring the plugin, I see this message, and also every time the Homebridge is reset I see the same message.

Expected behavior:

Being able to select a plan if multiple plans exist per the error message.

Environment:

  • Plugin version: v1.9.4
  • Node.js Version: v16.13.2
  • NPM Version: v8.3.1
  • Homebridge Version: v1.4.0
  • Operating System: Raspbian GNU/Linux Bullseye (11)

Homebridge Config:

       {
            "name": "Home Alarm",
            "cameras": false,
            "debug": true,
            "sensorRefresh": 15,
            "persistAccessories": true,
            "resetSimpliSafeId": false,
            "cameraOptions": {
                "enableHwaccelRpi": false
            },
            "platform": "homebridge-simplisafe3.SimpliSafe 3"
        }

Screenshots:

“not applicable”

Logs:

Link to logs

[22/02/2022, 10:46:46] [Home Alarm] An error occurred while refreshing accessories: Error: Multiple plans found. You must specify a plan in the plugin settings. See README for more info. The account numbers found were: 00397F9D, 00397F9D.
    at SimpliSafe3.getSubscription (/usr/local/lib/node_modules/homebridge-simplisafe3/simplisafe.js:333:17)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at SS3Platform.discoverSimpliSafeDevices (/usr/local/lib/node_modules/homebridge-simplisafe3/index.js:176:26)
[22/02/2022, 10:46:46] [Home Alarm] SimpliSafe login failed with error: Error: Multiple plans found. You must specify a plan in the plugin settings. See README for more info. The account numbers found were: 00397F9D, 00397F9D.
    at SimpliSafe3.getSubscription (/usr/local/lib/node_modules/homebridge-simplisafe3/simplisafe.js:333:17)
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at SS3Platform.discoverSimpliSafeDevices (/usr/local/lib/node_modules/homebridge-simplisafe3/index.js:176:26)
[22/02/2022, 10:46:46] [Home Alarm] See the plugin README for more information on authenticating with SimpliSafe. 

About this issue

  • Original URL
  • State: closed
  • Created 2 years ago
  • Comments: 31

Most upvoted comments

Wonderful, will be included in the next release 😃

Edit: next haha