plugin: [Bug]: Login failed

What happened?

As a follow-up to #201 which was closed, I’m still observing generalized and systematic login issues (always fails) between the homebridge-eufy-security plugin and Eufy.

With release 2.1.3 (for which I believe included the necessary fix(es) for #201), I still can’t login … Homebridge logs say:

[12/18/2022, 6:47:15 PM] [EufySecurity-2.1.3] ERROR: Not connected can't continue!

Different login attempts with either my main Eufy account or another one I created for Homebridge purposes are both failing while those 2 accounts are working fine when used from the Eufy mobile app. I’m also seeing this in the Homebridge logs after I attempt a login:

[18/12/2022, 19:23:54] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /login
[18/12/2022, 19:27:13] [Homebridge UI] [homebridge-eufy-security] Terminating child process...
[18/12/2022, 19:27:13] [Homebridge UI] [homebridge-eufy-security] Child process ended

From the plugin’s UI, when I’m trying to use my main account which has 2FA configured, I do receive the Eufy email and I do get challenged by the plugin to enter my 2FA code in the Homebridge Eufy Plug-in UI, but it fails after … For my other Eufy account that doesn’t have 2FA enabled, I obviously don’t get challenged for a 2FA code and it fails immediately with a message that says "Login was not successful!" … I do get some Captha challenges along the way, so it looks like some communication between the Homebridge plugin and Eufy is happening, but it just doesn’t seem to be able to finalize.

BTW, Eufy country for me is set to Canada (both in Eufy account and in the Homebridge plugin), maybe it could be related to that?

If any additional details are needed to troubleshoot, please let me know.

Thanks,

Device Type

Station (Supported)

Plugin Version

v2.0.x (Supported)

HomeBridge Version

v1.4.x (Supported)

NodeJS Version

v16 (Supported)

Operating System

Raspbian 10+ (Supported)

Relevant log output

[12/18/2022, 6:47:15 PM] [EufySecurity-2.1.3] ERROR: Not connected can't continue!

[18/12/2022, 19:23:54] [Homebridge UI] [homebridge-eufy-security] Incoming Request: /login
[18/12/2022, 19:27:13] [Homebridge UI] [homebridge-eufy-security] Terminating child process...
[18/12/2022, 19:27:13] [Homebridge UI] [homebridge-eufy-security] Child process ended

config

{
    "platform": "EufySecurity",
    "username": "****redacted****",
    "password": "****redacted****",
    "pollingIntervalMinutes": 30,
    "hkHome": 1,
    "hkAway": 0,
    "hkNight": 3,
    "hkOff": 63,
    "enableDetailedLogging": true,
    "ignoreStations": [
        "****redacted****",
        "****redacted****",
        "****redacted****"
    ],
    "ignoreDevices": [
        "****redacted****",
        "****redacted****",
        "****redacted****",
        "****redacted****"
    ],
    "country": "CA",
    "CameraMaxLivestreamDuration": 30,
    "cleanCache": true,
    "_bridge": {
        "username": "****redacted****",
        "port": 53985
    },
    "cameras": [
        {
            "serialNumber": "****redacted****",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "****redacted****",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "****redacted****",
            "rtsp": false,
            "talkback": false
        }
    ]
}

About this issue

Original URL
State: closed
Created 2 years ago
Comments: 122 (16 by maintainers)

Most upvoted comments

Hi folks,

so I’ve just published 2.2.0-beta.15 which in theory has a fix for the login. Unfortunately this version installs not correctly on my server due to some errors. I don’t know if I’ll get around to debugging this because of the holidays (kudos to eufy who had the balls to make such changes to their login the week before christmas).

So to any fellow programmers who like to help out - maybe one of you has experience with this:

I’ve added a submodule of the eufy-security-client to the beta branch to include the necessary changes directly
the build command was changed so that this submodule is compiled correctly
all together is then published to npm

Here is what I found:

first there was some obscure error, that a ‘dev’ setting could not set by npm - I got around this by updating npm to the latest 9.2.0 - don’t know what that was about
now when installing npm complains that the package.json of the submodule is not found - even though it is there if you open the directory afterwards

This prevents the package from installing correctly. You can use it nevertheless if you run npm install in the plugin install path - but for now I don’t know why it won’t work at first install. At least after that the login seems to work again.

Unfortunately the beta.15 is therefore broken for now. Maybe someone has a hint. I’ll try to get back to it as soon as I can.

thieren on Dec 22, 2022

still open here.

seems like this will absolutely require a code fix, for logons, getting the list of devices, and ultimately the encrypted URLs, maybe even thumbnails although I doubt that last one as the web portal from Eufy themselves has no thumbnails for previews, they’re just grey.

the Homey eufy security app for that platform has been getting hot fix updates this afternoon, so it can log in, get the list of devices, and integrate as far as the Homey platform goes, but as that hardware has nowhere near enough horsepower to do an ffmpeg, using as a HKSV cam is simply out of the question. Using that kit, I have no cams or doorbells integrated, but my motion sensors for automated lighting inside the house are up and running using that and an hour of automation setting…

these is some hope I guess!

Not a great day, and especially not for the folks who put together these plugins - it looks like a lot of work, as eufy is changing a lot on the fly…

DolmensDude on Dec 21, 2022

After a bit more testing it seems as if eufy has increased its captcha frequency quite a bit. Maybe it’s just this why some of you experience the login failure with captchas right now.

I have already an idea what can be done about that, but I’m afraid that I will not be able to implement that over the holidays. If someone finds a pattern in the captcha requests, please do share your findings

Is there a tip jar? That’s a lot of bug-fixing on a holiday!

@outrageouskiwi Thx for the offer. If you really want there is a ‘Support’ section on the main page of the repo, or a ‘Donation’-Link on the Plugins-Page in Homebridge-UI. But please do know that you don’t have to. If you want to give something nevertheless, it will be highly appreciated. Thx!

thieren on Dec 23, 2022

Hi again.

2.2.0-beta.17 is out and should at least install correctly now.

As for the ones not being able to login again: Is this always accompanied with a log warning, that a captcha was requested? Then it could also be that your account was flagged by eufy for too much logins. Maybe try with a new guest account that you share your devices with?

thieren on Dec 23, 2022

Anything to do with this? https://community.security.eufy.com/t/to-our-eufy-security-customers-and-partners/3568215 “Today, users can still log in to our Web portal to view live streams of their cameras. However, users can no longer view live streams (or share active links to these live streams with others) outside of eufy’s secure Web portal. Anyone wishing to view these links must first log in to the Web portal.”

CGDaveMac on Dec 20, 2022

I hope I had fixed it.

Uninstalled the plugin, remove the config for eufy-security and restart homebridge.
Delete the whole folder eufysecurity under homebridge
Reinstall and config… restart

Now it is working… I hope it persists after a restart.

wailuen on Feb 25, 2023

Really grateful for the updates. It’s working better than before. Is there a tip jar? That’s a lot of bug-fixing on a holiday! On Dec 23, 2022 at 10:49 AM -0800, noppie @.***>, wrote:

After restarting the child bridge I get this message: EufySecurity-2.2.0-beta.17] WARN: There was a Captcha request while login in followed by: EufySecurity-2.2.0-beta.17] ERROR: Not connected can’t continue! — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: @.***>

outrageouskiwi on Dec 23, 2022

Hey together

I’m running Homebridge with the Sinology spk on my disk station. The Install of the Beta16 worked after installing it two times. After this update I was able to log in to my guest account again and to see the devices.

But the Plugin still dropped the following error: [12/23/2022, 8:38:35 AM] [EufySecurity-2.2.0-beta.16] ERROR: Not connected can’t continue!

So for me the issue still is not solved.

TheBassfly on Dec 23, 2022

removed and re-added beta 15 because I wasn’t able to add my doorbell for some reason. I now get the same error about cannot find module “got”

Z1mDMan on Dec 23, 2022