operating-system: HA can't find internet connection after upgrade 10.3

Describe the issue you are experiencing

Hello.

After installing the 10.3 operator system, I no longer have an internet connection. I had to downgrade to version 9.5, with which I have no connection problems.

I’m running on a nipogi nuc with haos flashed directly to ssd. The network card is from realtek PCIe GBE Family.

I apologize in advance if any information is missing or if my English is bad. This is my first report on github Translated from French by deepl

What operating system image do you use?

generic-x86-64 (Generic UEFI capable x86-64 systems)

What version of Home Assistant Operating System is installed?

10.3

Did you upgrade the Operating System.

Yes

Steps to reproduce the issue

Upgrade from system operator version 9.5 to system operator version 10.3

Anything in the Supervisor logs that might be useful for us?

Not having a connection with version 10.3, I didn't have access to my instance and couldn't retrieve the

Anything in the Host logs that might be useful for us?

Not having a connection with version 10.3, I didn't have access to my instance and couldn't retrieve the

System information

System Information

version core-2023.6.3
installation_type Home Assistant OS
dev false
hassio true
docker true
user root
virtualenv false
python_version 3.11.4
os_name Linux
os_version 5.15.90
arch x86_64
timezone Europe/Paris
config_dir /config
Home Assistant Community Store
GitHub API ok
GitHub Content ok
GitHub Web ok
GitHub API Calls Remaining 4996
Installed Version 1.32.1
Stage running
Available Repositories 1268
Downloaded Repositories 39
Home Assistant Cloud
logged_in true
subscription_expiration 5 juillet 2023 à 02:00
relayer_connected true
relayer_region eu-central-1
remote_enabled true
remote_connected true
alexa_enabled true
google_enabled true
remote_server eu-central-1-4.ui.nabu.casa
certificate_status ready
can_reach_cert_server ok
can_reach_cloud_auth ok
can_reach_cloud ok
Home Assistant Supervisor
host_os Home Assistant OS 9.5
update_channel stable
supervisor_version supervisor-2023.06.4
agent_version 1.4.1
docker_version 20.10.22
disk_total 234.0 GB
disk_used 8.4 GB
healthy true
supported true
board generic-x86-64
supervisor_api ok
version_api ok
installed_addons Samba share (10.0.2), File editor (5.6.0), Mosquitto broker (6.2.1), Terminal & SSH (9.7.1), Zigbee2MQTT (1.32.0-2), Advanced SSH & Web Terminal (15.0.2), Home Assistant Google Drive Backup (0.111.1), CEC Scanner (3.0), Spotify Connect (0.12.4), go2rtc (1.5.0), AdGuard Home (4.8.10), Studio Code Server (5.8.0)
Dashboards
dashboards 5
resources 33
views 23
mode storage
Recorder
oldest_recorder_run 24 juin 2023 à 20:15
current_recorder_run 3 juillet 2023 à 23:15
estimated_db_size 392.53 MiB
database_engine sqlite
database_version 3.41.2
Spotify
api_endpoint_reachable ok

Additional information

Here’s an image of the “ha info” and “network info” rendering on the CLI interface at the time of installation of version 10.3

20230703_182434 20230703_182319

And here, images of the hardware used on the mini pc

20230703_184506 20230703_181515

About this issue

  • Original URL
  • State: closed
  • Created a year ago
  • Comments: 30 (9 by maintainers)

Commits related to this issue

Most upvoted comments

Hi There. I also have a NiPro NUC, new, on which I am installing Home Assistant OS for the first time (had intended to migrate my Pi4 install to the NiPro if it worked). I am observing the same issue. Home Assistant OS will not obtain an IP address.

@agners - I have attempted the pcie_aspm=off suggested fix, it does NOT work unfortunately.

Note that:

  • Home Assistant OS ver 9.5 is NOT affected. This works correctly, as IP address is obtained, HA boots and works, as per OP.
  • v10.1, 10.2, 10.3 and 10.4 are all affected, none will obtain an IP address
  • A fresh install of v10x has the issue, so does a working install of v9.5 that updates to 10x.
  • On the same NiPro NUC, Windows 11, Linux (Mint) and a Linux Mint USB boot disk all work as expected, obtain an IP address and can get online.

I am happy to share any information requested that might help to resolve this issue.

Thanks

Hi Folks. I can also confirm that I have today been able to install the v11 RC1 onto my NiPoGi NUC and it is working successfully - Home Assistant installs and boots, similar to v9.5 but which none of the 10x releases could do. Thanks for the info and support here!