core: Synology camera live view not working since 0.86

Home Assistant release with the issue:

0.86.3

Last working Home Assistant release (if known): 0.85

Operating environment (Hass.io/Docker/Windows/etc.):

Ubuntu 18.04 server HA running in Docker

Component/platform:

https://www.home-assistant.io/components/camera.synology/

Description of problem: Snapshots of cameras are shown in the preview, but when opening the camera to view the live view it doesn’t every show. Same issue in legacy UI.

Problem-relevant configuration.yaml entries and (fill out even if it seems unimportant):

camera:
  - platform: synology
    url: IP_ADDRESS_OF_SYNOLOGY_NAS
    username: YOUR_USERNAME
    password: YOUR_PASSWORD

Traceback (if applicable):

Additional information: Not seeing any errors in the logs

About this issue

Original URL
State: closed
Created 5 years ago
Reactions: 3
Comments: 62 (16 by maintainers)

Most upvoted comments

This isn’t an HA issue. I downgraded to the previous version of HA and the one before that and I was still having the issue. Did some more digging and found this up-to-date doc on Synology’s API https://global.download.synology.com/download/Document/DeveloperGuide/Surveillance_Station_Web_API_v2.8.pdf

The change log shows that they removed the Streaming API that we were using. I have opened an issue with the library owner to have them check it out. https://github.com/snjoetw/py-synology/issues/9

w1ll1am23 on Jan 31, 2019

If you read the community forum posted by @brent20 you will see that the developer has provided a preview of the latest version that has the fix. It solves the problem for me. I can live stream all of my cameras again. You can download SS 8.2.3.5829 here https://supfiles.synology.com/sharing/oXkk1MptJ using password SYNO0311

jerodfritz on Mar 25, 2019

Thought I was going mad. Recently updated my SS too and lost my live stream but though it was a Lovelace issue. Watching with interest for a fix. N.B The update to SS 8.2.3-5828 fixes the problem with sending webhooks to Home Assistant so I’m reluctant to roll back.

xbmcnut on Feb 24, 2019

Yes , it’d being addressed by developer now…

Also more info here about change in Synology platform

https://community.synology.com/forum/3/post/123094?reply=397574

pergolafabio on Feb 21, 2019

Interesting, ok so we need togo the rtsp way now, if we want to update SS 😦

pergolafabio on Jan 31, 2019

HA uses aiohttp to obtain the image and 3.5.3 may have broken something. That is just conjecture at the moment and someone will have to confirm that.

arsaboo on Jan 30, 2019