core: Simplisafe not triggering

The problem

I have created automations with Simplisafe following the directions given in the docs and they never get triggered. I was seeing the events in the developers tools, but this stopped after the February update.

What is version of Home Assistant Core has the issue?

Home Assistant 2021.2.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Simplisafe

Link to integration documentation on our website

https://www.home-assistant.io/integrations/simplisafe

Example YAML snippet

# Put your YAML below this line
- id: '16100184557111'
  alias: Simplisafe front door
  description: ''
  trigger:
  - platform: event
    event_type: SIMPLISAFE_EVENT
    event_data:
      last_event_type: motion_detected
      last_event_sensor_name: Front Door
  condition: []
  action:
  - service: notify.pixel_xl_4
    data:
      message: Front door motion_detected from SimpliSafe
  mode: single

and

- id: '123456'
  alias: Log SimpliSafe events and notifications
  trigger:
  - platform: event
    event_type: SIMPLISAFE_EVENT
  - platform: event
    event_type: SIMPLISAFE_NOTIFICATION
  action:
    service: logbook.log
    data:
      name: SimpliSafe
      message: "{% if trigger.event.event_type == \"SIMPLISAFE_EVENT\" %}\n  {% set\
        \ message = trigger.event.data.last_event_info %}\n{% elif trigger.event.event_type\
        \ == \"SIMPLISAFE_NOTIFICATION\" %}\n  {% set message = trigger.event.data.message\
        \ %}\n{% endif %}\n\U0001F4E5 SimpliSafe Message: {{ message }}\n"

Anything in the logs that might be useful for us?

# Put your logs below this line

No errors in the logs.

I was seeing the events in developers tools, but this stopped after a resent update. I know the motion is firing as I received notification from Simplisafe on my phone via text.

About this issue

Original URL
State: closed
Created 3 years ago
Comments: 26 (9 by maintainers)

Most upvoted comments

The persistent_notification is working everytime. Finally got my front door to work. This is the code:

- id: '16100184557111'
  alias: Simplisafe front door
  description: ''
  trigger:
  - platform: event
    event_data:
      last_event_type: secret_alert_triggered
      last_event_sensor_name: Front Door
    event_type: SIMPLISAFE_EVENT
  condition: []
  action:
  - service: notify.pixel_xl_4
    data:
      message: Front door motion_detected from SimpliSafe

The change from the original is the event_type: SIMPLISAFE_EVENT was moved. I thought the order didn’t matter in yaml on this? Apparently it does. I’ll change the garage and if this works I’ll close this out and also post in the forum. Everything is working. Thanks for all your help.

bschatzow on Feb 25, 2021

So far, the logs have not been helpful, but now with this simple automation working, I’ll try adding slowly to this and share any log info. It least now I have a starting point where I can see something. It would think it most likely is a wrong label somewhere in my automation. Hopefully I’ll catch it soon. Again, thanks for all your help. I wish I had a better handle on Python (never used it).

bschatzow on Feb 24, 2021