core: Neato integration is not working

The problem

Hello, I’m trying to reinstall the neato integration from the UI or direct on the configuration.yaml file and with both methods I have the below error in the HA log. No Devices and No entities are available.

This integration was working perfectly before the last HA update.

Environment

Home Assistant Core release with the issue: 2020.12.1
Last working Home Assistant Core release (if known): 0.18.2
Operating environment (OS/Container/Supervised/Core): OS
Integration causing this issue: Neato
Link to integration documentation on our website: https://www.home-assistant.io/integrations/neato

Problem-relevant `configuration.yaml`

Traceback/Error logs

2020-12-31 12:05:43 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry **<username-omitted-for-privacy>** for neato
Traceback (most recent call last):
File "/usr/local/lib/python3.8/site-packages/homeassistant/config_entries.py", line 236, in async_setup
result = await component.async_setup_entry(hass, self) # type: ignore
File "/usr/local/lib/python3.8/site-packages/homeassistant/components/neato/__init__.py", line 103, in async_setup_entry
await hass.async_add_executor_job(hub.update_robots)
File "/usr/local/lib/python3.8/concurrent/futures/thread.py", line 57, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.8/site-packages/homeassistant/util/__init__.py", line 239, in wrapper
result = method(*args, **kwargs)
File "/usr/local/lib/python3.8/site-packages/homeassistant/components/neato/__init__.py", line 170, in update_robots
self._hass.data[NEATO_ROBOTS] = self.my_neato.robots
File "/home/pi/.homeassistant/deps/lib/python3.8/site-packages/pybotvac/account.py", line 74, in robots
self.refresh_robots()
File "/home/pi/.homeassistant/deps/lib/python3.8/site-packages/pybotvac/account.py", line 127, in refresh_robots
self._robots.add(Robot(name=robot['name'],
File "/home/pi/.homeassistant/deps/lib/python3.8/site-packages/pybotvac/robot.py", line 47, in __init__
if self.service_version not in SUPPORTED_SERVICES:
File "/home/pi/.homeassistant/deps/lib/python3.8/site-packages/pybotvac/robot.py", line 239, in service_version
return self.available_services['houseCleaning']
File "/home/pi/.homeassistant/deps/lib/python3.8/site-packages/pybotvac/robot.py", line 235, in available_services
return self.state['availableServices']
KeyError: 'availableServices'

Additional information

About this issue

Original URL
State: closed
Created 4 years ago
Comments: 33 (15 by maintainers)

Most upvoted comments

@samsam-rolon Take a look here: https://community.home-assistant.io/t/2021-1-happy-new-year/264975/81?u=santobert

You may have an outdated robot in your configuration.

Santobert on Jan 17, 2021

Anything else I can grab before I reconnect my vacuums? They work fine from the app and show as connected.

Hmm you could try my branch with data validation. Just checkout https://github.com/Santobert/pybotvac/tree/validiate_responses and use sample.py again via username/password or OAuth. Tell us about your results in this thread or here: https://github.com/stianaske/pybotvac/pull/68

As soon as these checks are verified we’ll merge them and update pybotvac to get rid of these cryptic error messages.

Santobert on Jan 11, 2021

I’ll reconnect them, but something I found interesting is that the state variable prior to the exception was only {'data': {}, 'reqId': '1', 'result': 'ok', 'version': 1} and nothing else.

ahknight on Jan 11, 2021

This error is a duplicate from https://github.com/home-assistant/core/issues/43889 which was closed by the author so I assume it was a random error. Can you please try and interact with the parent library and get the state output of the device?

See: https://github.com/home-assistant/core/issues/43889#issuecomment-738116353

dshokouhi on Dec 31, 2020