core: Devices unavailable after Conbee to SkyConnect migration
The problem
I switched from Deconz/Conbee to ZHA/Skyconnect and since then the problems started. Everyday some random devices (Aqara sensors, Ikea Bulbs) getting unavailable. I have to pair them again and the next day some diffent device is unavailable. With Deconz/Conbee I never had this problems.
What version of Home Assistant Core has the issue?
core-2023.1.5
What was the last working version of Home Assistant Core?
core-2022.11
What type of installation are you running?
Home Assistant OS
Integration causing the issue
zha
Link to integration documentation on our website
https://www.home-assistant.io/integrations/zha
Diagnostics information
zha-f63193a751e4f18abbdbeaba6257af97-LUMI lumi.sensor_magnet.aq2-38e364b71addd13e8f72c896cb83e544.json.txt zha-f63193a751e4f18abbdbeaba6257af97-Zigbee Coordinator-aabc7e236d33f421590e46eb61ea0400.json.txt
Example YAML snippet
No response
Anything in the logs that might be useful for us?
2023-01-19 12:35:59.016 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x99DE](lumi.sensor_magnet.aq2): last_seen is 141280.53930068016 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:03.510 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xAD16](lumi.sensor_wleak.aq1): last_seen is 1038776.234536171 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:04.011 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x0CBA](SmokeSensor-EF-3.0): last_seen is 167550.2345740795 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:28.082 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x6378](lumi.sensor_wleak.aq1): last_seen is 144684.77171301842 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:30.030 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x3BBB](TRADFRI remote control): last_seen is 144489.35309433937 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:30.057 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xDB20](TRADFRI control outlet): last_seen is 614320.0762073994 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:32.193 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xAE69](lumi.sensor_magnet.aq2): last_seen is 169974.5131304264 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:47.953 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xC7D4](TRADFRI bulb E27 WS opal 1000lm): last_seen is 20564.596658945084 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:52.008 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x2A27](lumi.sensor_magnet.aq2): last_seen is 108069.15588212013 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:36:52.032 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x360D](lumi.sensor_magnet.aq2): last_seen is 170186.2264046669 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:04.510 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xAD16](lumi.sensor_wleak.aq1): last_seen is 1038837.235011816 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:12.012 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x0CBA](SmokeSensor-EF-3.0): last_seen is 167618.23617124557 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:12.019 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x99DE](lumi.sensor_magnet.aq2): last_seen is 141353.54190301895 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:32.083 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x6378](lumi.sensor_wleak.aq1): last_seen is 144748.77293539047 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:36.059 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xDB20](TRADFRI control outlet): last_seen is 614386.0775065422 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:45.031 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x3BBB](TRADFRI remote control): last_seen is 144564.3546833992 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:37:51.194 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xAE69](lumi.sensor_magnet.aq2): last_seen is 170053.51456308365 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:38:05.511 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xAD16](lumi.sensor_wleak.aq1): last_seen is 1038898.2359614372 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:38:11.954 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0xC7D4](TRADFRI bulb E27 WS opal 1000lm): last_seen is 20648.59741950035 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:38:20.009 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x2A27](lumi.sensor_magnet.aq2): last_seen is 108157.15664672852 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:38:20.013 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x0CBA](SmokeSensor-EF-3.0): last_seen is 167686.2369081974 seconds ago and ping attempts have been exhausted, marking the device unavailable
2023-01-19 12:38:25.020 DEBUG (MainThread) [homeassistant.components.zha.core.device] [0x99DE](lumi.sensor_magnet.aq2): last_seen is 141426.5432062149 seconds ago and ping attempts have been exhausted, marking the device unavailable
Additional information
No response
About this issue
- Original URL
- State: closed
- Created a year ago
- Reactions: 8
- Comments: 79 (19 by maintainers)
@puddly / @TheJulianJES - I created a new issue here and included the info you requested in that issue - thanks for your help!
I can confirm this bug report.
I have 8 Aqara water sensors and 2 temperature sensors. I’ve been using ZHA with a Conbee II USB stick (latest firmware) for a couple years without issues. Using 2023.1.3 all my sensors were working. After upgrading to 2023.1.5 none of the Aqara sensors will not stay connected for longer than a few hours.
I have 76 total zigbee devices (Jasco, SmartThings, Centralite, Aqara) with a large number of them being routing devices. Looking at the ZHA device map, none of the Aqara devices are showing connections to any routing device or the coordinator. They’re just kind of floating.
I went through and removed and re-paired all the Aqara devices using the “Add via this device” on the closest routing device (typically 5-15 ft total distance with no walls). Unfortunately, that didn’t help. All the devices went to unavailable after the ZigBee battery timeout found in the ZHA configuration settings.
For more debugging I swapped in a Sonoff ZBDongle Plus E for the Conbee II, but I get the same result.
Tonight I’ll try reverting to an older version of HA Core.
System Details: Raspberry Pi 4 4G Deconz Conbee II 26780700 / Sonoff ZBDongle Plus E 1.0.1 Home Assistant OS 9.4
Directly to the coordinator “ZNP = Texas Instruments Z-Stack ZNP protocol: CC253x, CC26x2, CC13x2” I have only one sensor/device connected.
@austwhite I wish you a speedy recovery, Yes I understand, on this was created by people reporting issues with sky connect, I thought its best that it was mentioned that due to fact i was moving machines as well as dongles at the time I had a chance to play around with all of it and did and discovered both conbee 2 and skyconnect are loosing devices (as I only retruned in time to try the 2023.2.4 update) since this update on both sticks and with both zha and zigbee2mqtt… restoring to 2023.1 got rid of the issue, so there is something else going on rather than pointing straight at the stick or zha as the same issue happens on both sticks and both zha and zigbee2mqtt. There must have been something happen between 2023.1 and 2023.2 that is causing the issue. if I did not have to go away for work again I would do more testing, but I cant leave the wife and son with a non working smart home.
I’m also having multiple sensor dropping off as late. Usually the Samsung Centralite ones, I’ve been lucky with my Aqara ones by the sound of it. I’m unable to get one of the Samsung sensors working again as well despite re-pairing it, it also won’t go through a re-configure. I couldn’t tell you what version exactly it started but I’ve had Philips hue bulbs dropping off which has never happened in the last 2 years of using Home Assistant, so to me something is definitely wrong. Hope it gets fixed soon as before long I’m likely to fall down the stairs in the dark.