model-viewer: SceneViewer doesnot work in my Android Device but WebXR works

Description

Hello, I have some troubles in AR experience with scene-viewer. 2~3 weeks ago, I have built project with model-viewer, and AR worked perfectly with scene-viewer in android devices chrome version. After some days, today, I tried to open the my project in mobile browser but AR experience is not working. when the mobile detects the ground, the models

are not showed in the 3D scene, I can only see the camera

So I tried to test the examples from model-viewer official site but it had same problems. Webxr works but no scene viewer

I cannot see any errors messages checking in chrome://inspect/#devices

Live Demo

https://modelviewer.dev/examples/augmentedreality/#sceneViewer https://monkeymax-svg.github.io/dev-modelviewer/

Version

  • model-viewer: v1.6.0

Browser Affected

  • Chrome, version: 89.0.4389.105 (March 22 2021 update)

OS

  • Samsung note 8 with Android 9.0
  • Pocophone Android 10 These devices are ARcore compatible and examples worked on these devices perfectly some weeks ago

AR

  • WebXR works well
  • SceneViewer has issues what I see.

About this issue

  • Original URL
  • State: closed
  • Created 3 years ago
  • Reactions: 3
  • Comments: 27 (4 by maintainers)

Most upvoted comments

Thanks. I think I have a repro now. I believe it involves having AR tracking find a plane before the model is fully loaded. If you cover the camera for a while before placing the object does it work for you? If so then I think I’m reproing the same issue.

We’ll work on a fix.

Yes this looks like a regression in the Scene Viewer build that shipped last week. We have this fixed internally, and the next release of the Google app will include it (should be available in the next few days).

The next update of the Google app has a fix (the release from 4/23 does not) - apologies.

All the same as @canberka . The video reflect exactly what is happening to me. And also, if I cover the camer, it shows the model! Hope you can fix this @tpsiaki 😄 may the force be with you

Seems its working now in my case, scene viewer works with Chrome 90.0.4430.91 (updated in 26 April) and Arcore 1.24.210950423 (update April 15).

@AndresSalomon1990 on iOS (Quick-Look) everything is normal. It looks like the problem is just on Scene-Viewer.

Looks like this is fixed.

Since 3 or 4 days we are having same problem (when the mobile detects the ground, the models are not showed in the 3D scene, I can only see the camera ) on some Android devices via “Scene Viewer”

We both tried model-viewer official Scene Viewer examples and our projects having same problem but as @canberka mentioned Google’s animals AR are working well. Im confused about this issue…