fastlane: [Transporter Error Output]: Unable to find an iTunes Connect user for username xxx and provider xxx.
hello. i have this problem. yersteday all work good. but today i receive this error when uploading ipa will be start. but if i upload through xcode by hand proccess will be ok.
my USERNAME it is main admin in iTunesConnect
see log
[01:35:24]: Login to iTunes Connect (USERNAME)
[01:35:28]: Login successful
+----------------------------------------------------------------------------+---------------------+
| deliver 1.12.0 Summary |
+----------------------------------------------------------------------------+---------------------+
| force | true |
| skip_screenshots | true |
| username | USERNAME |
| app_identifier | APP ID |
| name.ru | APP NAME |
| description.ru | DESCRIPTION |
| release_notes.ru | NOTES |
| keywords.ru | KEYWORDS |
| support_url.ru | SITE |
| submission_information.export_compliance_available_on_french_store | false |
| submission_information.export_compliance_contains_proprietary_cryptography | false |
| submission_information.export_compliance_contains_third_party_cryptography | false |
| submission_information.export_compliance_is_exempt | false |
| submission_information.export_compliance_uses_encryption | false |
| submission_information.export_compliance_encryption_updated | false |
| submission_information.export_compliance_compliance_required | false |
| submission_information.export_compliance_platform | ios |
| submission_information.content_rights_contains_third_party_content | true |
| submission_information.content_rights_has_rights | true |
| submission_information.add_id_info_limits_tracking | false |
| submission_information.add_id_info_serves_ads | false |
| submission_information.add_id_info_tracks_action | false |
| submission_information.add_id_info_tracks_install | false |
| submission_information.add_id_info_uses_idfa | false |
| app_icon | ./fastlane/submi... |
| price_tier | 0 |
| copyright | COMPANY |
| primary_category | Apps.Food_Drink |
| secondary_category | Lifestyle |
| automatic_release | true |
| app_rating_config_path | ./fastlane/submi... |
| app_review_information.first_name | NAME |
| app_review_information.last_name | SECONDNAME |
| app_review_information.phone_number | PHONE |
| app_review_information.email_address | MAIL |
| submit_for_review | true |
| ipa | PATH |
| screenshots_path | ./fastlane/scree... |
| metadata_path | ./fastlane/metadata |
| app_version | 3.2.3 |
| skip_binary_upload | false |
| skip_metadata | false |
| dev_portal_team_id | TEAM ID |
+----------------------------------------------------------------------------+---------------------+
[01:35:29]: Making sure the latest version on iTunes Connect matches '3.2.3' from the ipa file...
[01:35:31]: '3.2.3' is the latest version on iTunes Connect
[01:35:32]: Activating language ru...
[01:35:35]: Uploading metadata to iTunes Connect
[01:35:37]: Successfully uploaded initial set of metadata to iTunes Connect
[01:35:38]: Price Tier unchanged (tier 0)
[01:35:39]: Uploading app icon...
[01:35:55]: Uploading binary to iTunes Connect
[01:35:55]: Going to upload updated app to iTunes Connect
[01:35:55]: This might take a few minutes, please don't interrupt the script
[01:35:59]: [Transporter Error Output]: Unable to find an iTunes Connect user for username USERNAME and provider TEAM ID. This username may not be enabled for iTunes Connect. Contact your team admin for assistance. (1296)
[01:35:59]: Transporter transfer failed.
[01:35:59]:
[01:35:59]: Unable to find an iTunes Connect user for username USERNAME and provider TEAM ID. This username may not be enabled for iTunes Connect. Contact your team admin for assistance. (1296)
[01:35:59]: Unable to find an iTunes Connect user for username USERNAME and provider TEAM ID. This username may not be enabled for iTunes Connect. Contact your team admin for assistance. (1296)
Return status of iTunes Transporter was 1: Unable to find an iTunes Connect user for username USERNAME and provider TEAM ID. This username may not be enabled for iTunes Connect. Contact your team admin for assistance. (1296)
The call to the iTMSTransporter completed with a non-zero exit status: 1. This indicates a failure.
please help me fix this problem
About this issue
- Original URL
- State: closed
- Created 8 years ago
- Reactions: 1
- Comments: 15 (7 by maintainers)
Fixed for me as well, thanks for the lightning quick turn around!
@GandjaFuzz can you try running this compare your team shortName with you Team Id in Apple Developer Center ?
/Applications/Xcode.app/Contents/Applications/Application Loader.app/Contents/itms/bin/iTMSTransporter -u YOUR_APPLE_ID -p YOUR_PASSWORD -account_type itunes_connect -v off -m provider