App: Message didn’t show up in #social as unread in LHN, but I got the email notification. ie. LHN is not updating from posts in #social til it's clicked on

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Version Number: Reproducible in staging?: needs reproduction Reproducible in production?: needs reproduction If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @JmillsExpensify Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1704231385914329

Action Performed: (Updated by @mallenexpensify on Jan 17)

Precondition: must have access to #social channel in NewDot on the Expensify Chat workspace (hence why this needs to be internal, Matt A hasn’t been able to reproduce in other rooms)

  1. Have focus on a report that isn’t #social
  2. Have others post to #social or just wait 15 mins for chats to come in, which is usually pretty frequently

Expected Result:

New chats to show in LHN for the #social room

Actual Result:

New chat don’t show in LHN until the chat is clicked on, then chats load in the main #social report and LHN updates.

Workaround:

unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

  • Android: Native
  • Android: mWeb Chrome
  • iOS: Native
  • iOS: mWeb Safari
  • MacOS: Chrome / Safari
  • MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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About this issue

  • Original URL
  • State: closed
  • Created 6 months ago
  • Comments: 43 (37 by maintainers)

Most upvoted comments

ooooh, i got a notification and #social updated in LHN. I unsure if it’s consistent though so will keep checking/testing image

image

Confirming I have notifications set to immediately too image

ooooh, and the PR is fixing the AddComment bug, right ? so there’s a good chance that PR will help or fix things, right?!?!

Apparently it is not fixing it completely. In my local testing of the PR, the command doesn’t crash anymore, but I still don’t get the pusher events. I haven’t investigated why the pusher events are still getting lost.

does that affect it showing in LHN and also in the main chat?

I think the bug makes you miss the message itself and the latest visible message in the LHN (both updates come from the pusher when someone sends a message).

bunch of chats

Are you referring to “messages”? are you saying that they sent a message in social that failed to be posted?