App: [HOLD for payment 2023-11-30] Chat not loading after redirection from OldDot

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Version Number: v1.4.0-3 Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught during regression testing, add the test name, ID and link from TestRail: N/A Email or phone of affected tester (no customers): N/A Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: Slack conversation:

Context

We’re testing a feature to redirect users that sign up on Expensify Classic (OldDot) to New Expensify. Sometimes, upon being redirected to NewDot, the app doesn’t fully load, and the chat view shows the loading animation.

Action Performed:

1. Open staging.expensify.com
2. Click on “Email” > enter any email address from a public domain that +classicredirect (that’s what enables the redirection for now, while we test). For example: your.name+classiredirect123@gmail.com > click Next > Join
3. At that point you’ll be redirected to NewDot, and the app should load on the Concierge chat. Sometimes, the Concierge chat doesn’t get displayed

The issue doesn’t always happen (maybe 1 in 10 times in my personal experience), so you might have to test multiple times in a row with different accounts.

Expected Result:

The Concierge chat should be displayed.

Actual Result:

The Concierge chat is not displayed, there’s a loading animation in the chat view instead.

Workaround:

Platforms:

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

https://github.com/Expensify/App/assets/2229301/6b258ef2-d860-4b15-891b-66b87386b5b3

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Issue Owner

Current Issue Owner: @kevinksullivan