App: Cannot complete payment request in Expensify

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Version Number: v1.4.13-0 Reproducible in staging?: Yes Reproducible in production?: Yes If this was caught during regression testing, add the test name, ID and link from TestRail: No Email or phone of affected tester (no customers): mlewis@expensify.com Issue reported by: Margaret Madelyn Lewis Slack conversation: https://expensify.slack.com/archives/C05RECHFBEW/p1702400726797869

Action Performed:

Puneet sends payment request
Open chat with Puneet
Click Pay with Expensify
Right-hand nav menu opens with options to pay with Wallet, Expensify Card, bank account
Clicked Chase Checking
That gives me the option to delete the bank account and that’s all (not use it to send a payment)
My wallet cannot be enabled at this time

Expected Result:

Describe what you think should’ve happened - i should be able to pay the payment request using my bank account or my wallet

Actual Result:

Describe what actually happened - i could not complete the payment in Expensify

Platforms:

Which of our officially supported platforms is this issue occurring on?

Android: Native
Android: mWeb Chrome
iOS: Native
iOS: mWeb Safari
MacOS: Chrome / Safari
MacOS: Desktop

Screenshots/Videos

https://github.com/Expensify/App/assets/38016013/b8406dcd-943e-4ffa-85d2-f536a0d54266

Upwork Automation - Do Not Edit

Upwork Job URL: https://www.upwork.com/jobs/~01e10d05edd3cf9881
Upwork Job ID: 1736965034688700416
Last Price Increase: 2023-12-19

Issue Owner

Current Issue Owner: @youssef-lr

About this issue

Original URL
State: closed
Created 7 months ago
Comments: 52 (34 by maintainers)

Most upvoted comments

Done! @maddylewis, in NewDot, if you navigate to https://new.expensify.com/enable-payments (or Profile > Wallet > Enable wallet), you will be able to retry Onfido. Then if it still doesn’t work, we can investigate further!

MariaHCD on Jan 17, 2024

This is the query we can use to reset the Onfido verification and set the current step back to the Onfido step. Buddy check please:

UPDATE bankAccounts SET additionalData = JSON_SET(JSON_REMOVE(additionalData, '$.verifications.externalApiResponses.requestorIdentityOnfido'), '$.currentStep', 'OnfidoStep') WHERE bankAccountID = 1242416;

MariaHCD on Jan 17, 2024

I’m reasonably sure if you go to https://new.expensify.com/enable-payments it should route you through the KYC flow again and trigger ActivateWallet

coleaeason on Jan 16, 2024

It seems like @maddylewis should have her wallet upgraded automatically but something prevented it, I will check the backend logs today to find out if there are any KYC errors.

youssef-lr on Jan 8, 2024