App: [$500] Wrong message appears when the Expensify site is going down
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Version Number: Reproducible in staging?: y Reproducible in production?: y If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @flodnv Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1709063517335079
Action Performed:
- Open any chat or go to sign in page when the site is down
Expected Result:
When the site is down we should show: We might have a problem. Check out status.expensify.com.
Actual Result:
You appear to be offline appears confusing the user that they have a network problem when really it’s the site.
Workaround:
unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
Upwork Automation - Do Not Edit
- Upwork Job URL: https://www.upwork.com/jobs/~01ed912188740cf497
- Upwork Job ID: 1764575263440932864
- Last Price Increase: 2024-04-24
About this issue
- Original URL
- State: open
- Created 4 months ago
- Comments: 59 (45 by maintainers)
I approve the proposal by @tienifr.
This is a good observation of a potential problem. We should ensure to cover this case, either using the exact suggested approach or something else that comes to us during the PR implementation.
C+ reviewed 🎀 👀 🎀
I asked on Slack (in the original bug thread) whether we could redefine this issue to just fixing the problem where we “blame” the user for being offline when they are indeed online, without adding any new copies.
I’m sorry, I misunderstood the problem.
This is the approved copy @neonbhai.