App: [$500] `openApp` and `reconnectApp` consistently failing every time sign into the app with error
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Version Number: Reproducible in staging?: n/a Reproducible in production?: n/a If this was caught during regression testing, add the test name, ID and link from TestRail: Email or phone of affected tester (no customers): puneet@expensify.com Logs: https://stackoverflow.com/c/expensify/questions/4856 Expensify/Expensify Issue URL: Issue reported by: @puneetlath Slack conversation: https://expensify.slack.com/archives/C049HHMV9SM/p1712076134934759
Action Performed:
- Sign in to app
Expected Result:
Should be no error
Actual Result:
openApp and reconnectApp shows error
Workaround:
unknown
Platforms:
Which of our officially supported platforms is this issue occurring on?
- Android: Native
- Android: mWeb Chrome
- iOS: Native
- iOS: mWeb Safari
- MacOS: Chrome / Safari
- MacOS: Desktop
Screenshots/Videos
Add any screenshot/video evidence
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- Upwork Job URL: https://www.upwork.com/jobs/~01db64f0c98a4baf4f
- Upwork Job ID: 1775338512686096384
- Last Price Increase: 2024-04-03
About this issue
- Original URL
- State: open
- Created 3 months ago
- Comments: 36 (27 by maintainers)
I’ll take on looking into this. Since I’m the main person affected.
I think you can post it in wave-collect 😄
Done!
I feel like #wave-collect makes sense.
Yeah, so we still need to fix the OpenApp issue that I’m experiencing.
It seems you are right @iwiznia
Thanks @iwiznia!
Almost sure that this is internal, since the error is in the API command
@jliexpensify There’s no error on my side. Here’s the evidence
https://github.com/Expensify/App/assets/129500732/a2592083-453e-47d7-971b-a96bf3e30fcc
Had a quick look at this with Jason 1:1. I can’t manage to reproduce this on my account. Those API calls (
openAppandreconnectApp) do not error on my account. And I’m not comfortable supportaling into another staff members account to check if they error there.I think this needs someone from engineering to triage and diagnose further.