Live Streaming Issue

Describe the live streaming issue

Ring Live Streaming stopped working a couple of weeks ago along with my Nest Camera and a camera on FFMPEG. I’ve tried removing the FFMPEG plugin, Ring Plugin and Nest Camera plugin and reinstalling them but I’m not great at coding so I have been unable to resolve this issue. I thought this was related to the recent issue with live streaming so waited for an update but not you have released a fix it still doesn’t work so I’d appreciate any guidance/help you may offer to get this back up and running.

Screenshots/Logs

[10/17/2020, 11:30:21 PM] [Ring] Preparing Live Stream for Drive [10/17/2020, 11:30:22 PM] [Ring] Stream Prepared for Drive (0.778s) [10/17/2020, 11:30:22 PM] [Ring] video stun complete [10/17/2020, 11:30:22 PM] [Ring] audio stun complete [10/17/2020, 11:30:22 PM] [Ring] Streaming active for Drive [10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, start: 0.000000, bitrate: 64 kb/s [10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): Stream mapping: Stream #0:0 -> #0:0 [10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): (pcm_mulaw (native) -> aac (libfdk_aac)) Output #0, rtp, to ‘srtp://192.168.5.6:50941?localrtcpport=61769&pkt_size=188’: Metadata: title : Talk encoder : Lavf58.45.100 Stream #0:0: Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s Metadata: encoder : Lavc58.91.100 libfdk_aac

[10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

[10/17/2020, 11:30:22 PM] [Ring] From Ring (Drive): stopped gracefully [10/17/2020, 11:30:22 PM] [Ring] Return Audio (Drive): stopped gracefully [10/17/2020, 11:30:22 PM] [Ring] Return Audio (Drive): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, bitrate: N/A Stream #0:0: Audio: aac, 16000 Hz, mono, s16 Stream mapping: Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native)) Finishing stream 0:0 without any data written to it. Output #0, rtp, to ‘srtp://127.0.0.1:63113?pkt_size=188’: Metadata: title : Talk encoder : Lavf58.45.100 Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s Metadata: encoder : Lavc58.91.100 pcm_mulaw size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x
video:0kB audio:0kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown Output file is empty, nothing was encoded (check -ss / -t / -frames parameters if used)

[10/17/2020, 11:30:22 PM] [Ring] Return Audio (Drive): Exiting normally, received signal 15.

[10/17/2020, 11:30:24 PM] [Ring] requesting key frame (node:2023) UnhandledPromiseRejectionWarning: Error: SIP request made after call was destroyed at SipCall.request (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:115:35) at SipCall.sendKeyFrameRequest (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:186:21) at SipCall.<anonymous> (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:214:24) at Generator.next (<anonymous>) at fulfilled (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:5:58) (node:2023) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 2) (node:2023) [DEP0018] DeprecationWarning: Unhandled promise rejections are deprecated. In the future, promise rejections that are not handled will terminate the Node.js process with a non-zero exit code. [10/17/2020, 11:30:52 PM] [Ring] Stopped Live Stream for Drive [10/17/2020, 11:34:27 PM] [Ring] Preparing Live Stream for Drive [10/17/2020, 11:34:28 PM] [Ring] Stream Prepared for Drive (0.427s) [10/17/2020, 11:34:28 PM] [Ring] No snapshot cached for Side [10/17/2020, 11:34:28 PM] [Ring] Loading new snapshot into cache for Side [10/17/2020, 11:34:28 PM] [Ring] audio stun complete [10/17/2020, 11:34:28 PM] [Ring] video stun complete [10/17/2020, 11:34:28 PM] [Ring] No snapshot cached for Garden [10/17/2020, 11:34:28 PM] [Ring] Loading new snapshot into cache for Garden [10/17/2020, 11:34:28 PM] [Ring] No snapshot cached for Front Door [10/17/2020, 11:34:28 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:34:28 PM] [Ring] No snapshot cached for House View [10/17/2020, 11:34:28 PM] [Ring] Loading new snapshot into cache for House View [10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk [10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): Duration: N/A, start: 0.000000, bitrate: 64 kb/s Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): Stream mapping: Stream #0:0 -> #0:0 [10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): (pcm_mulaw (native) -> aac (libfdk_aac))

[10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): Output #0, rtp, to ‘srtp://192.168.5.6:49839?localrtcpport=61889&pkt_size=188’: Metadata: title : [10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): Talk encoder : Lavf58.45.100 Stream #0:0: Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s Metadata: encoder : Lavc58.91.100 libfdk_aac

[10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

[10/17/2020, 11:34:28 PM] [Ring] From Ring (Drive): stopped gracefully [10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): stopped gracefully [10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, bitrate: N/A Stream #0:0: Audio: aac, 16000 Hz, mono, s16 Stream mapping: Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native)) Finishing stream 0:0 without any data written to it.

[10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): Output #0, rtp, to ‘srtp://127.0.0.1:58722?pkt_size=188’: Metadata: title : [10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): Talk encoder : Lavf58.45.100 Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s Metadata: encoder : Lavc58.91.100 pcm_mulaw [10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive):

[10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x
video:0kB audio:0kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown [10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): Output file is empty, nothing was encoded (check -ss / -t / -frames parameters if used)

[10/17/2020, 11:34:28 PM] [Ring] Return Audio (Drive): Exiting normally, received signal 15.

[10/17/2020, 11:34:29 PM] [Ring] Snapshot cached for Side (0.981s) [10/17/2020, 11:34:29 PM] [Ring] Snapshot cached for Garden (1.107s) [10/17/2020, 11:34:31 PM] [Ring] Snapshot cached for House View (3.197s) [10/17/2020, 11:34:32 PM] [Ring] No snapshot cached for Front Door [10/17/2020, 11:34:32 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:34:32 PM] [Ring] Stopped Live Stream for Drive [10/17/2020, 11:34:32 PM] [Ring] No snapshot cached for Drive [10/17/2020, 11:34:32 PM] [Ring] Loading new snapshot into cache for Drive [10/17/2020, 11:34:32 PM] [Ring] Preparing Live Stream for Garden [10/17/2020, 11:34:32 PM] [Ring] Stream Prepared for Garden (0.451s) [10/17/2020, 11:34:32 PM] [Ring] video stun complete [10/17/2020, 11:34:32 PM] [Ring] audio stun complete [10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, start: 0.000000, bitrate: 64 kb/s [10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): Stream mapping: Stream #0:0 -> #0:0 [10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): (pcm_mulaw (native) -> aac (libfdk_aac))

[10/17/2020, 11:34:32 PM] [Ring] camera connected to ring server [10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): Output #0, rtp, to ‘srtp://192.168.5.6:51664?localrtcpport=61902&pkt_size=188’: Metadata: title : Talk encoder : Lavf58.45.100 Stream #0:0: Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s Metadata: encoder : Lavc58.91.100 libfdk_aac

[10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

[10/17/2020, 11:34:32 PM] [Ring] From Ring (Garden): stopped gracefully [10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): stopped gracefully [10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, bitrate: N/A Stream #0:0: Audio: aac, 16000 Hz, mono, s16 Stream mapping: Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native)) Finishing stream 0:0 without any data written to it.

[10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): Output #0, rtp, to ‘srtp://127.0.0.1:49497?pkt_size=188’: Metadata: title : [10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): Talk encoder : Lavf58.45.100 Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): Metadata: encoder : Lavc58.91.100 pcm_mulaw

[10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x
video:0kB audio:0kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: [10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): unknown Output file is empty, nothing was encoded (check -ss / -t / -frames parameters if used)

[10/17/2020, 11:34:32 PM] [Ring] Return Audio (Garden): Exiting normally, received signal 15.

[10/17/2020, 11:34:32 PM] [Ring] Streaming active for Garden [10/17/2020, 11:34:32 PM] [Ring] requesting key frame (node:2023) UnhandledPromiseRejectionWarning: Error: SIP request made after call was destroyed at SipCall.request (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:115:35) at SipCall.sendKeyFrameRequest (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:186:21) at SipCall.<anonymous> (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:214:24) at Generator.next (<anonymous>) at fulfilled (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:5:58) at runMicrotasks (<anonymous>) at processTicksAndRejections (internal/process/task_queues.js:97:5) (node:2023) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 5) [10/17/2020, 11:34:33 PM] [Ring] Snapshot cached for Front Door (5.06s) [10/17/2020, 11:34:35 PM] [Ring] Used cached snapshot for Side [10/17/2020, 11:34:35 PM] [Ring] No snapshot cached for Drive [10/17/2020, 11:34:35 PM] [Ring] Loading new snapshot into cache for Drive [10/17/2020, 11:34:35 PM] [Ring] Used cached snapshot for Garden [10/17/2020, 11:34:35 PM] [Ring] Used cached snapshot for Front Door [10/17/2020, 11:34:35 PM] [Ring] Used cached snapshot for House View [10/17/2020, 11:34:35 PM] [Ring] No snapshot cached for Front Door [10/17/2020, 11:34:35 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:34:35 PM] [Ring] Snapshot cached for Drive (0.111s) [10/17/2020, 11:34:35 PM] [Ring] Snapshot cached for Drive (2.924s) [10/17/2020, 11:34:35 PM] [Ring] Stopped Live Stream for Garden [10/17/2020, 11:34:36 PM] [Ring] Request to https://api.ring.com/clients_api/snapshots/timestamps failed with status 503. Response body: {“error”:“Service Temporarily Unavailable”,“status_code”:503} [10/17/2020, 11:34:36 PM] [Ring] Response code 503 (Service Temporarily Unavailable) [10/17/2020, 11:34:36 PM] [Ring] Failed to cache snapshot for Front Door (4.098s), The camera currently reports that it is online [10/17/2020, 11:34:36 PM] [Ring] Failed to cache snapshot for Front Door (1.246s), The camera currently reports that it is online [10/17/2020, 11:34:38 PM] [Ring] Front Door Detected Motion [10/17/2020, 11:34:38 PM] [Ring] Preparing Live Stream for Garden [10/17/2020, 11:34:39 PM] [Ring] Ding 6884721215619533871 is expired (480). Fetching a new ding and trying video stream again [10/17/2020, 11:34:39 PM] [Ring] Stream Prepared for Garden (0.563s) [10/17/2020, 11:34:39 PM] [Ring] video stun complete [10/17/2020, 11:34:39 PM] [Ring] audio stun complete [10/17/2020, 11:34:39 PM] [Ring] camera connected to ring server [10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, start: 0.000000, bitrate: 64 kb/s Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s

[10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): Stream mapping: Stream #0:0 -> #0:0 [10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): (pcm_mulaw (native) -> aac (libfdk_aac))

[10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): Output #0, rtp, to ‘srtp://192.168.5.6:57873?localrtcpport=61910&pkt_size=188’: Metadata: title : Talk encoder : Lavf58.45.100 Stream #0:0 [10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): : Audio: aac (libfdk_aac) (ELD), 16000 Hz, mono, s16, 24 kb/s Metadata: encoder : Lavc58.91.100 libfdk_aac

[10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): dyld: lazy symbol binding failed: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: ____chkstk_darwin Referenced from: /usr/local/bin/ffmpeg (which was built for Mac OS X 10.15) Expect [10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): ed in: /usr/lib/libSystem.B.dylib

[10/17/2020, 11:34:39 PM] [Ring] From Ring (Garden): stopped gracefully [10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): stopped gracefully [10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): Guessed Channel Layout for Input Stream #0.0 : mono Input #0, sdp, from ‘pipe:’: Metadata: title : Talk Duration: N/A, bitrate: N/A Stream #0:0: Audio: aac, 16000 Hz, mono, s16 Stream mapping: Stream #0:0 -> #0:0 (aac (libfdk_aac) -> pcm_mulaw (native)) Finishing stream 0:0 without any data written to it.

[10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): Output #0, rtp, to ‘srtp://127.0.0.1:59294?pkt_size=188’: Metadata: title : Talk encoder : Lavf58.45.100 Stream #0:0: Audio: pcm_mulaw, 8000 Hz, mono, s16, 64 kb/s Metadata:

[10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): encoder : Lavc58.91.100 pcm_mulaw

[10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): size= 0kB time=00:00:00.00 bitrate=N/A speed= 0x
video:0kB audio:0kB subtitle:0kB other streams:0kB global headers:0kB muxing overhead: unknown Output file is empty, nothing was encoded (check -ss / -t / -frames parameters if used)

[10/17/2020, 11:34:39 PM] [Ring] Return Audio (Garden): Exiting normally, received signal 15.

[10/17/2020, 11:34:39 PM] [Ring] Streaming active for Garden [10/17/2020, 11:34:39 PM] [Ring] requesting key frame (node:2023) UnhandledPromiseRejectionWarning: Error: SIP request made after call was destroyed at SipCall.request (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:115:35) at SipCall.sendKeyFrameRequest (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:186:21) at SipCall.<anonymous> (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:214:24) at Generator.next (<anonymous>) at fulfilled (/usr/local/lib/node_modules/homebridge-ring/lib/api/sip-call.js:5:58) at runMicrotasks (<anonymous>) at processTicksAndRejections (internal/process/task_queues.js:97:5) (node:2023) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag --unhandled-rejections=strict (see https://nodejs.org/api/cli.html#cli_unhandled_rejections_mode). (rejection id: 7) [10/17/2020, 11:35:09 PM] [Ring] Stopped Live Stream for Garden [10/17/2020, 11:35:18 PM] [Ring] Used cached snapshot for Side [10/17/2020, 11:35:18 PM] [Ring] Loading new snapshot into cache for Side [10/17/2020, 11:35:18 PM] [Ring] Used cached snapshot for Drive [10/17/2020, 11:35:18 PM] [Ring] Loading new snapshot into cache for Drive [10/17/2020, 11:35:18 PM] [Ring] Used cached snapshot for Garden [10/17/2020, 11:35:18 PM] [Ring] Loading new snapshot into cache for Garden [10/17/2020, 11:35:18 PM] [Ring] Used cached snapshot for Front Door [10/17/2020, 11:35:18 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:35:18 PM] [Ring] Used cached snapshot for House View [10/17/2020, 11:35:18 PM] [Ring] Loading new snapshot into cache for House View [10/17/2020, 11:35:20 PM] [Ring] Snapshot cached for House View (1.297s) [10/17/2020, 11:35:20 PM] [Ring] Snapshot cached for Side (1.719s) [10/17/2020, 11:35:20 PM] [Ring] Snapshot cached for Garden (1.791s) [10/17/2020, 11:35:21 PM] [Ring] Snapshot cached for Drive (2.968s) [10/17/2020, 11:35:23 PM] [Ring] Snapshot cached for Front Door (4.454s) [10/17/2020, 11:35:23 PM] [Ring] No snapshot cached for Front Door [10/17/2020, 11:35:23 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:35:28 PM] [Ring] Used cached snapshot for Side [10/17/2020, 11:35:28 PM] [Ring] Used cached snapshot for Drive [10/17/2020, 11:35:28 PM] [Ring] Used cached snapshot for Garden [10/17/2020, 11:35:28 PM] [Ring] Used cached snapshot for Front Door [10/17/2020, 11:35:28 PM] [Ring] Used cached snapshot for House View [10/17/2020, 11:35:38 PM] [Ring] No snapshot cached for Front Door [10/17/2020, 11:35:38 PM] [Ring] Loading new snapshot into cache for Front Door [10/17/2020, 11:35:47 PM] [Ring] Snapshot cached for Front Door (23.49s) [10/17/2020, 11:35:47 PM] [Ring] Snapshot cached for Front Door (8.526s) [10/17/2020, 11:35:49 PM] [Ring] Front Door Detected Motion [10/17/2020, 11:35:49 PM] [Ring] Used cached snapshot for Front Door

Recommended solution

I’m unsure and have tried following guidance online to no avail.

Environment

• Ring Camera: Doorbell v2, Floodlight Cam x 2, Stick Up Cam x2
• OS: Mac OS X v10.13.6
• Node.js: v12.18.3
• NPM: 6.14.8
• homebridge-ring (if applicable): v9.12.0
• homebridge (if applicable): I’m really sorry, I’m unsure how you find this out?
• hoobs (if applicable): [e.g. 0.4.50 or N/A]

Network Environment

I am using a BT Whole Home wifi mesh system, with the main disc connected to the router and modem for my internet connection. My Apple TV, iPad and iPhone all connect to the wireless network. The computer running Homebridge is a mid-2011 iMac which is patched into the network with an ethernet cable.

I hope this is enough information for some help, I really appreciate it as I’m not very good at coding.