desktop: GitHubDesktop won't open after update
Describe the bug
GitHubDesktop will not launch from toolbar shortcut, menu shortcut or directly when double clicking on .exe There is nothing showing in windows event logs. I also couldn’t find anything in the GitHubDesktop logs
Version & OS
GitHubDesktop - 2.9.8 OS - Windows 11
Steps to reproduce the behavior
- Click on Shortcuts or double click on exe
- Nothing happens
Expected behavior
I expect githubdesktop to open
Actual behavior
There is no hourglass or indication that anything is trying to start. The app just does not start.
Logs
Attach your logs by opening the Help menu and selecting Show Logs..., if applicable.
Additional context
The shortcut “Start in” property on the shortcut was pointing at 2.9.7. The logs show that version 2.9.8 had been installed. I tried chanigng the property to 2.9.8, but this did not fix the issue.
An un-install and re-install of GitHubDesktop resolved the issue.
I suspect there was a problem with the update that was applied from 2.9.7 to 2.9.8.
About this issue
- Original URL
- State: closed
- Created 2 years ago
- Reactions: 1
- Comments: 20 (9 by maintainers)
updating windows to 22H2 (build 22567) fixed the issue
@sergiou87 As I mentioned in the original post, I managed to get my system working before posting the problem, by doing a complete uninstall/reinstall to version 2.9.9. I installed the Beta, to test the new version, and GitHubDesktop is still working.
2.9.6 is working fine. Turned off auto updates and will stay on this version for some time https://github.com/desktop/desktop/issues/11455#issuecomment-770424076