desktop: GitHub Desktop won't install on Windows 10

Describe the bug

Attempted multiple times to download and install GitHub Desktop. Windows dialogue box states that “Installation has failed.” It prompts me to check the setup log for more information.

Version & OS

I assume that the GitHub Desktop app is the current release as I am downloading it from the GitHub website. I am running Win 10 Home version 21H1 OS build 19043.1237. Laptop is i5, 64 bit

Steps to reproduce the behavior

Go to ‘https://desktop.github.com/’
Click on ‘Download for Windows (64 bit)’
Run “GitHubDesktopSetup-x64”
Receive dialogue box with Installation failure message and link to Setup Log file

Expected behavior

GitHub Desktop installation and ability to launch.

Actual behavior

It Will not install.

Screenshots

See attached files

Attach your logs by opening the Help menu and selecting Show Logs..., if applicable.

Additional context

Also turned off anti-virus software. Installed latest Windows updates.

Add any other context about the problem here. GitHub Dialogue Box - Install error SquirrelSetup - InstallError.log

About this issue

Original URL
State: closed
Created 3 years ago
Comments: 15 (5 by maintainers)

Most upvoted comments

Thank you for your issue! We haven’t gotten a response to our questions above. With only the information that is currently in the issue, we don’t have enough information to take action. We’re going to close this but don’t hesitate to reach out if you have or find the answers we need. If you answer our questions above, a maintainer will reopen this issue.

I did replace the HDD with an SSD and the issue was resolved. I am planning to give away my laptop, anyway.

matthew-wilford on Oct 19, 2021

Hello everyone, sorry for the late reply. This weekend, I am replacing my laptop’s HDD with an SSD. Hopefully, this resolves the issue. Someone I know believes that the issue is related to fragmentation in the HDD. I have had problems in the past installing a few apps (Logitech Options and Scenebuilder). If this does not resolve the issue, I will likely buy a new laptop because my laptop is aging anyway.

matthew-wilford on Oct 8, 2021