desktop: Failure to login
Description
It fails to log me in.
Version
GitHub Desktop version: v1.0.4
OS version: Microsoft Windows [Version 10.0.15063]
Steps to Reproduce
- Open “Options” (File > Options…) (CTRL+,)
- Under the “Accounts” tab, in the “GitHub.com” section, click on “Sign in”
- Enter login info and click “Sign in”
- Error box pops up saying “Failed to fetch”
- Note: Signing in by clicking “Sign in using your browser” causes the login dialog box to display a banner that says “Unable to fetch authenticated user.”
Expected behavior: It should log me in
Actual behavior: “Failed to fetch” Reproduces how often: 100%
Logs
2017-10-23.desktop.production.log
Additional Information
It would appear to me that the error is “git clone failed: exit status 128” or “error: [ui] git -c credential.helper= fetch --progress --prune origin exited with an unexpected code: 128.” Maybe both?
About this issue
- Original URL
- State: closed
- Created 7 years ago
- Reactions: 1
- Comments: 26 (10 by maintainers)
Hello I have the same problem mentioned her but it only manifests itself when I try to login to an enterprise account, the non enterprise works fine, I’ve tried using chrome, Mozilla and edge but it always gives the same error.
I have no antivirus installed and both the built in antivirus and firewall from Microsoft are disabled.
I have tried it both in an institutional network for students (eduroam), and through a hotspot from my cellphone and the behavior is the same.
GitHub desktop version 1.0.13 Windows 10 version 16299.125
Logs
2018-01-30.desktop.production.log
2018-01-31.desktop.production.log
Turned off my Kaspersky and it worked…
same problem and I also have kaspersky security endpoint that i can turn off
@jpgsantos could you open a new issue for your problem? After viewing your logs, your inability to login is different from this issue’s.
@iAmWillShepherd I have attached my recent log and a screenshot of my latest attempt. I can reproduce to my hearts content.
2017-12-05.desktop.production.log
screenshot
Still no luck on figuring out which component of KES is causing the issue. I have a case logged with Kaspersky in the mean time.
Kaspersky asked me to turn on monitoring on port 443. In doing so GitHub sign in process looks to be working fine. When I asked about how to make an exception I was told
@shiftkey With the sign in flow, I tried both Firefox and Edge, but it failed with both. Also, my computer has Kaspersky Anti-Virus installed, and is working under a policy, so it’s not very easy to turn it off.