brave-browser: Many users seeing authentication errors on crunchyroll.com
Description
Users are having trouble logging in and/or staying logged into crunchyroll.com in Brave. Appears to be cookie related. Some users report that they cannot login at all, others who are able to are then later logged out and when attempting to log back in, see Something went wrong error.
- One user reports that disabling/re-enabling extensions works and that it works in Private windows
- One user states that the site works without logging in but attempting to log in breaks the site
- Site works fine in other Chromium browsers
- Possibly specific to Windows
Reproduces how often:
Intermittent
Brave version (brave://version info)
v.1.56.14
Version/Channel Information:
- Can you reproduce this issue with the current release? N/A
- Can you reproduce this issue with the beta channel? N/A
- Can you reproduce this issue with the nightly channel? N/A
Other Additional Information:
- Does the issue resolve itself when disabling Brave Shields? No
- Does the issue resolve itself when disabling Brave Rewards? No
- Is the issue reproducible on the latest version of Chrome? No
Miscellaneous Information:
User reports: https://community.brave.com/t/crunchy-roll-log-in-not-working-on-brave/495997/19
About this issue
- Original URL
- State: open
- Created a year ago
- Comments: 22
Commits related to this issue
- Address https://github.com/brave/brave-browser/issues/31954 — committed to brave/adblock-lists by ryanbr 7 months ago
- Merge pull request #1423 from brave/fix-cruncyr Address https://github.com/brave/brave-browser/issues/31954 — committed to brave/adblock-lists by ryanbr 7 months ago
Can folks try the following to help verify our fix:
brave://settings/shields/filters=>Create custom filters=> add||c.evidon.com/dg/dg.js$script=> save.Our current thought is that the https://c.evidon.com/dg/dg.js script checks for Global Privacy Control and if yes, then sets
_evidon_consent_ls_<randomnumber>which storesgpc: 1in local storage, that prevents login from working.@ShivanKaul I had to refresh between steps 3 and 4 to make it work but this did work for me. It’s been months since I’ve been able to use crunchyroll. Thank you!