frigate: [Support]: "The media could not be loaded, either because the server or network failed or because the format is not supported."

Describe the problem you are having

On one specific camera when trying to play back a clip, I get “The media could not be loaded, either because the server or network failed or because the format is not supported.” This is an Amcrest AD410 and I have 2 of them. The other one works just fine, and both are configured identically in my config.yml. It’s identifying people/vehicles/animals just fine and storing the events, I just can’t play them back. Furthermore if I try to play the 10s clips directly, they all appear to work as well.

Version

0.11.1-2EADA21

Frigate config file

mqtt:
  host: 192.168.1.230
  user: [USER]
  password: [PASSWORD]
logger:
  default: info
birdseye:
  mode: continuous
  enabled: true
record:
  expire_interval: 5
  enabled: true
  retain:
    days: 1
    mode: all
  events:
    #max_seconds: 300
    pre_capture: 5
    post_capture: 5
    retain:
      default: 7
snapshots:
  enabled: true
  retain:
    default: 7
rtmp:
  enabled: false
cameras:
  Garage:
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.106:554/cam/realmonitor?channel=1&subtype=0
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.106:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    detect:
      enabled: true
    objects:
      track:
        - person
        - vehicle
        - animal
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
    snapshots:
      enabled: true
      timestamp: true
      crop: false
      #retain:
        #default: 6
    detect:
      width: 720
      height: 576
    motion:
      mask:
        - 1280,0,1280,344,837,335,669,338,615,369,352,383,0,411,0,0,751,0
  Front_Door:
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.107:554/cam/realmonitor?channel=1&subtype=0
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.107:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    detect:
      enabled: true
    objects:
      track:
        - person
        - vehicle
        - animal
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
    snapshots:
      enabled: true
      timestamp: true
      crop: false
    detect:
      width: 720
      height: 576
    motion:
      mask:
        - 343,230,343,261,424,264,436,180,353,167
  Driveway:
    detect:
      width: 708
      height: 480
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.108:554/live
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.108:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    objects:
      track:
        - person
        - vehicle
        - animal
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
        required_zones:
          - driveway_entrance
          - entire_driveway
    snapshots:
      required_zones:
        - driveway_entrance
        - entire_driveway
      enabled: true
      timestamp: true
      bounding_box: true
      crop: false
    motion:
      mask:
        - 0,0,80,117,534,65,578,0
    zones:
      driveway_entrance:
        coordinates: 87,395,139,476,146,580,0,603,0,285
        objects:
          - person
          - vehicle
          - animal
      entire_driveway:
        coordinates: 614,720,772,720,846,662,1083,143,608,0,293,0,56,0,83,153,0,247,0,616,105,571
        objects:
          - person
          - animal
          - vehicle
    #rtmp:
      #enabled: true
  Back_Deck:
    detect:
      width: 708
      height: 480
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.109:554/live
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.109:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    objects:
      track:
        - person
        - animal
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
    snapshots:
      enabled: true
      timestamp: true
      bounding_box: true
      crop: false
      #retain:
        #default: 4
    motion:
      frame_alpha: 0.3 #Hopefully reduce detection of shadows
      mask:
        - 0,0,0,224,436,100,796,21,1008,89,873,0,766,0
        - 568,638,800,686,813,434,833,430,587,432
        - 1280,720,1061,720,1088,499,1183,191,1280,247
  Side_Yard:
    #detect:
      #width: 704
      #height: 480
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.111:554/live
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.111:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    objects:
      track:
        - person
        - animal
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
    snapshots:
      enabled: true
      timestamp: true
      bounding_box: true
      crop: false
      #retain:
        #default: 4
    motion:
      mask:
        - 0,0,744,0,558,266,373,497,133,651,0,667
  Front_Yard:
    detect:
      width: 704
      height: 480
    ffmpeg:
      inputs:
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.110:554/live
          roles:
            - record
            #- rtmp
            #- detect
        - path: rtsp://[USER]:[PASSWORD]@192.168.1.110:554/cam/realmonitor?channel=1&subtype=1
          roles:
            - detect
    objects:
      track:
        - person
        - animal
        - vehicle
    record:
      enabled: true
      retain:
        days: 1
        mode: all
      events:
        #max_seconds: 300
        pre_capture: 5
        post_capture: 5
    snapshots:
      enabled: true
      timestamp: true
      bounding_box: true
      crop: false
      #retain:
        #default: 4
    motion:
      mask:
        - 479,367,439,253,401,175,333,164,432,113,444,0,0,0,0,287,0,411,140,295,172,308,170,419,271,496
        - 891,0,782,51,735,124,587,178,484,201,409,123,415,0
model:
  labelmap:
    1: vehicle
    2: vehicle
    3: vehicle
    5: vehicle
    7: vehicle
    15: animal
    16: animal
    17: animal
    18: animal
    19: animal
    20: animal
    21: animal
    22: animal
    23: animal
    24: animal
ffmpeg:
  output_args:
    record: -f segment -segment_time 10 -segment_format mp4 -reset_timestamps 1 -strftime 1 -c:v copy -c:a aac
  hwaccel_args: -c:v h264_qsv

detectors:
  # Required: name of the detector
  coral:
    # Required: type of the detector
    # Valid values are 'edgetpu' (requires device property below) and 'cpu'.
    type: edgetpu
    # Optional: device name as defined here: https://coral.ai/docs/edgetpu/multiple-edgetpu/#using-the-tensorflow-lite-python-api
    device: usb
    # Optional: num_threads value passed to the tflite.Interpreter (default: shown below)
    # This value is only used for CPU types
    num_threads: 3

Relevant log output

No logs - output comes from the web UI

FFprobe output from your camera

ffprobe version 5.1.2 Copyright (c) 2007-2022 the FFmpeg developers
  built with Apple clang version 14.0.0 (clang-1400.0.29.202)
  configuration: --prefix=/opt/homebrew/Cellar/ffmpeg/5.1.2_6 --enable-shared --enable-pthreads --enable-version3 --cc=clang --host-cflags= --host-ldflags= --enable-ffplay --enable-gnutls --enable-gpl --enable-libaom --enable-libaribb24 --enable-libbluray --enable-libdav1d --enable-libmp3lame --enable-libopus --enable-librav1e --enable-librist --enable-librubberband --enable-libsnappy --enable-libsrt --enable-libsvtav1 --enable-libtesseract --enable-libtheora --enable-libvidstab --enable-libvmaf --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libxvid --enable-lzma --enable-libfontconfig --enable-libfreetype --enable-frei0r --enable-libass --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libspeex --enable-libsoxr --enable-libzmq --enable-libzimg --disable-libjack --disable-indev=jack --enable-videotoolbox --enable-neon
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
Input #0, rtsp, from 'rtsp://[USER]:[PASSWORD]@192.168.1.106:554/cam/realmonitor?channel=1&subtype=0':
  Metadata:
    title           : Media Server
  Duration: N/A, start: 0.000000, bitrate: N/A
  Stream #0:0: Video: h264 (Baseline), yuv420p(progressive), 2560x1920, 15 fps, 100 tbr, 90k tbn
  Stream #0:1: Audio: aac (LC), 8000 Hz, mono, fltp





ffprobe version 5.1.2 Copyright (c) 2007-2022 the FFmpeg developers
  built with Apple clang version 14.0.0 (clang-1400.0.29.202)
  configuration: --prefix=/opt/homebrew/Cellar/ffmpeg/5.1.2_6 --enable-shared --enable-pthreads --enable-version3 --cc=clang --host-cflags= --host-ldflags= --enable-ffplay --enable-gnutls --enable-gpl --enable-libaom --enable-libaribb24 --enable-libbluray --enable-libdav1d --enable-libmp3lame --enable-libopus --enable-librav1e --enable-librist --enable-librubberband --enable-libsnappy --enable-libsrt --enable-libsvtav1 --enable-libtesseract --enable-libtheora --enable-libvidstab --enable-libvmaf --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libxvid --enable-lzma --enable-libfontconfig --enable-libfreetype --enable-frei0r --enable-libass --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-libspeex --enable-libsoxr --enable-libzmq --enable-libzimg --disable-libjack --disable-indev=jack --enable-videotoolbox --enable-neon
  libavutil      57. 28.100 / 57. 28.100
  libavcodec     59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter     8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample   4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
Input #0, rtsp, from 'rtsp://[USER]:[PASSWORD]@192.168.1.106:554/cam/realmonitor?channel=1&subtype=1':
  Metadata:
    title           : Media Server
  Duration: N/A, start: 0.010000, bitrate: N/A
  Stream #0:0: Video: h264 (Baseline), yuv420p(progressive), 720x576, 15 fps, 100 tbr, 90k tbn
  Stream #0:1: Audio: aac (LC), 8000 Hz, mono, fltp

Frigate stats

{
"Back_Deck": {
"camera_fps": 5,
"capture_pid": 237,
"detection_fps": 0,
"pid": 223,
"process_fps": 5,
"skipped_fps": 0
},
"Driveway": {
"camera_fps": 5.1,
"capture_pid": 235,
"detection_fps": 0,
"pid": 220,
"process_fps": 5.1,
"skipped_fps": 0
},
"Front_Door": {
"camera_fps": 5.1,
"capture_pid": 231,
"detection_fps": 0,
"pid": 218,
"process_fps": 5.1,
"skipped_fps": 0
},
"Front_Yard": {
"camera_fps": 5.1,
"capture_pid": 246,
"detection_fps": 0,
"pid": 227,
"process_fps": 5.1,
"skipped_fps": 0
},
"Garage": {
"camera_fps": 5,
"capture_pid": 228,
"detection_fps": 0,
"pid": 217,
"process_fps": 5,
"skipped_fps": 0
},
"Side_Yard": {
"camera_fps": 5.1,
"capture_pid": 239,
"detection_fps": 0,
"pid": 226,
"process_fps": 5.1,
"skipped_fps": 0
},
"detection_fps": 0,
"detectors": {
"coral": {
"detection_start": 0,
"inference_speed": 10.32,
"pid": 212
}
},
"service": {
"latest_version": "0.12.0",
"storage": {
"/dev/shm": {
"free": 261.5,
"mount_type": "tmpfs",
"total": 268.4,
"used": 7
},
"/media/frigate/clips": {
"free": 50675031.1,
"mount_type": "nfs4",
"total": 51014961.6,
"used": 339930.5
},
"/media/frigate/recordings": {
"free": 50675031.1,
"mount_type": "nfs4",
"total": 51014961.6,
"used": 339930.5
},
"/tmp/cache": {
"free": 958.3,
"mount_type": "tmpfs",
"total": 1000,
"used": 41.7
}
},
"temperatures": {},
"uptime": 2382,
"version": "0.11.1-2eada21"
}
}

Operating system

Proxmox

Install method

Docker Compose

Coral version

USB

Network connection

Wired

Camera make and model

Amcrest AD410

Any other information that may be helpful

These are doorbells, so they’re wireless. The rest of the network is wired, however.

About this issue

  • Original URL
  • State: closed
  • Created a year ago
  • Comments: 16 (5 by maintainers)

Most upvoted comments

Unfortunately this issue is on V0.12 as well…

+1
stamandr on Apr 21, 2023
Read more comments on GitHub
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