etcher: "Error: Couldn't scan the drives: An unknown error occurred" when launching Etcher (Windows)
- Etcher version: 1.1.1
- Operating system and architecture: Windows 10 x64
- Image flashed: N/A
- Do you see any meaningful error information in the DevTools?
{"stack":"Error: Couldn't scan the drives: An unknown error occurred","message":"Couldn't scan the drives: An unknown error occurred"}
console.(anonymous function) @ C:\Users\<user>\AppData\Local\Programs\etcher\resources\app.asar\node_modules\raven-js\dist\raven.js:51
This error appears immediately after launching the app. It leaves Etcher in a state where I can go through the normal image selection process, but the “select a drive” step is never enabled.
About this issue
- Original URL
- State: closed
- Created 7 years ago
- Comments: 22 (9 by maintainers)
Commits related to this issue
- upgrade: drivelist to v5.1.3 This version contains the following fixes: - Fix "Couldn't initialize the scanner: An unknown error occurred" error - Fix "Couldn't scan the drives: An unknown error occ... — committed to balena-io/etcher by jviotti 7 years ago
- upgrade: drivelist to v5.1.3 (#1653) This version contains the following fixes: - Fix "Couldn't initialize the scanner: An unknown error occurred" error - Fix "Couldn't scan the drives: An unknow... — committed to balena-io/etcher by jviotti 7 years ago
@serdasteclas is right. I can verify this problem occurs when there is a locked Bitlocker drive present. It goes away once I unlock it.
@lurch technically yes, but given this is also an issue within Etcher, let’s tie this to #1637 and close this once that’s through.
I just joined github to leave this comment, I was also receiving the error “Couldn’t scan the drives: An unknown error occurred”. I have 2 drives that I lock with bitlocker. Once I unlocked them I was then able to scan my drive like it should. Once I locked my drives again I ended up getting the error again and can repeat it.
I am running the 64bit version on windows.
@lurch We are the ones returning that error. I sent https://github.com/resin-io-modules/drivelist/pull/204, which gets the actual error message, so we should catch it next time. I plan to release tomorrow, so hopefully we’ll have enough data to fix the error very soon.