MerossIot: A timeout occurred while waiting for the ACK

👋 Hiya - I’ve started getting timeouts when trying to read the status of either of my MSS310’s. This appears to happen on any of the .get_<thing>() methods.

Has been happening for at least the last day or two.

Here’s a reproducible set of Python commands:

❯ python3
Python 3.7.7 (default, Mar 10 2020, 15:43:33)
[Clang 11.0.0 (clang-1100.0.33.17)] on darwin
Type "help", "copyright", "credits" or "license" for more information.
>>> from meross_iot.cloud.devices.power_plugs import GenericPlug
>>> from meross_iot.manager import MerossManager
>>> EMAIL="<redacted>"
>>> PASSWORD="<redacted>"
>>> manager = MerossManager.from_email_and_password(meross_email=EMAIL, meross_password=PASSWORD)
>>> manager.start()
>>> manager.get_devices_by_kind(GenericPlug)
[<meross_iot.cloud.devices.power_plugs.GenericPlug object at 0x10b20e510>, <meross_iot.cloud.devices.power_plugs.GenericPlug object at 0x10b20ead0>, <meross_iot.cloud.devices.power_plugs.GenericPlug object at 0x10b20e4d0>, <meross_iot.cloud.devices.power_plugs.GenericPlug object at 0x10b20e1d0>]
>>> shelf = manager.get_devices_by_kind(GenericPlug)[0]
<meross_iot.cloud.devices.power_plugs.GenericPlug object at 0x10b20e510>
>>> shelf.name
'Living room shelf'
>>> shelf.get_electricity()
# ... snip
meross_iot.cloud.exceptions.CommandTimeoutException.CommandTimeoutException: A timeout occurred while waiting for the ACK: 10
>>> shelf.get_status()
# ... snip
meross_iot.cloud.exceptions.CommandTimeoutException.CommandTimeoutException: A timeout occurred while waiting for the ACK: 10
>>> manager.stop()

>>> shelf.get_status()
Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/Users/danhughes/src/github.com/dan1elhughes/casa/services/service.meross/venv/lib/python3.7/site-packages/meross_iot/cloud/devices/power_plugs.py", line 134, in get_status
    self._state = self._get_status_impl()
  File "/Users/danhughes/src/github.com/dan1elhughes/casa/services/service.meross/venv/lib/python3.7/site-packages/meross_iot/cloud/devices/power_plugs.py", line 88, in _get_status_impl
    data = self.get_sys_data()['all']
  File "/Users/danhughes/src/github.com/dan1elhughes/casa/services/service.meross/venv/lib/python3.7/site-packages/meross_iot/cloud/device.py", line 119, in get_sys_data
    return self.execute_command("GET", ALL, {}, online_check=False)
  File "/Users/danhughes/src/github.com/dan1elhughes/casa/services/service.meross/venv/lib/python3.7/site-packages/meross_iot/cloud/device.py", line 116, in execute_command
    return self.__cloud_client.execute_cmd(self.uuid, command, namespace, payload, callback=callback, timeout=timeout)
  File "/Users/danhughes/src/github.com/dan1elhughes/casa/services/service.meross/venv/lib/python3.7/site-packages/meross_iot/cloud/client.py", line 294, in execute_cmd
    raise CommandTimeoutException("A timeout occurred while waiting for the ACK: %d" % timeout)
meross_iot.cloud.exceptions.CommandTimeoutException.CommandTimeoutException: A timeout occurred while waiting for the ACK: 10

Happy to share any more details or run any commands to help debug. Thanks 🙏